American Platinum Remodeling LLC

Hi, we appreciate the review and it's always nice hearing feedback when projects don't go as planned. Your review will only help us improve our services for our future clients. We did renovate a bathroom, with inspections, which sometimes can take alot longer than anticipated. We were very limited to what days we were allowed to work. We were told the homeowners had concerns about workers occupying the home due to concerns about stealing high valued action figures. I understood their concerns and reassured them that all the workers were not day laborers and we know them all on a personal level. It made it very difficult to coordinate all the workers to come and renovate this bathroom. The homeowners ordered a few items that were missing parts and defective, this caused delays waiting for materials. We also did about 3,000 of free work due to how long the renovation took to complete. We built custom cabinets for free and provided several other services that were not listed on our contract. We did this to attempt to make up for the inconvenience and even had the customers keep the last payment of 1,500. We apologize the project was a inconvience and we tried everything we could do to make things right in the end. We provided free labor and materials that cost several thousands of dollars. We even had the homeowners keep the last payment in order to show we care about their renovation as if it was our own. Thank you again for your business and feedback. Your review only strives us to operate a better business for the future