Expert Roofing Inc

Before contracting with Expert Roofing, home owners should be informed about what they may be getting themselves into. I can’t claim to know this is how every one of their jobs goes, but in my personal experience, I found Expert to be exceptional at all initial contact and communication, getting my insurance to pay in full for the re-roofing project, putting on a new roof looks excellent from afar, and avoiding adequately correcting the multiple installation errors they made. Although the roof looked shiny and new from the ground, when I got up on the roof myself to see their work after they completed, I found numerous mistakes. There were shortcuts and workmanship errors in just about every aspect of their work: the flashing, gutter apron, fascia, torn shingles, and missing ice and water shield around vents. These are things most homeowners are not getting up on their roof to see nor would they know what to look for - but these mistakes increase the likelihood of leaks and future damages. I asked about these issues right away, but was told quality control would be out to inspect it. A month later my roof leaked. They finally came out and attempted a quick fix, but the roof leaked several more times. It was extremely challenging getting them to schedule to come out for repairs and when they did, they never fully addressed the workmanship issues. About 5 months in, when they insisted they had fixed everything I contacted one of their materials representatives who agreed to inspect their work and pointed out that they had skipped 3 different steps. After nearly a full year of trying to work with them to complete the job, they stopped replying to me and failed to follow through on anything they said they would do. After a full year of no contact from anyone at Expert, they sent me a request for full final payment. I was advised by an attorney that it would cost nearly half that amount in legal fees just to challenge them, and that these fees could not be recovered even with a verdict against the roofing company. Don’t blindly trust their assertions that the job was done right. Inspect their work yourself or get a 3rd party who knows what to look for. Know that you have very limited legal recourse to hold them accountable if they do not live up to their promises.