Petra Plumbing & Heating

Jeff Senecal Jr came out to my house to give us an estimate on a cabinet/counter install. We liked him right away, very friendly and seemed competent. He came out at the agreed upon date and began work. This is where it gets sticky, my house is old and about an inch out of level side to side. We already knew this and had discussed it at the consult. Jeff decided the best way to level out the difference was to over-shim the cabinets to a non-standard height without discussing it with the homeowners - one of which was home at the time. When I returned from work it was pretty obvious that the entire kitchen had been raised up and it does not look good. We called Jeff right away and he tried to blame my BF (who was home at the time) saying he approved the weird height, what my BF agreed to was shimming the cabinets level *as discussed at the consult* Jeff didn't feel the need to mention that he wanted to shim them 2 inches too high. Jeff was supposed to come back at 2pm the following day to finish the install and instead showed up at 10am unannounced, declared he will not be fixing the cabinet height and quit on the spot. He cashed the deposit check we had given him in good faith and has ignored our request to return the money. I reached out to Petra this morning and spoke to Jeff Sr, he informed me that he had no knowledge of the project, didn't know who I was and hung up on me, TWICE. I am now stuck with an unfinished, unacceptable kitchen, a company that doesn't stand behind it's work and either a whole lot of my time an effort to fix it myself or I can try to find a new, trustworthy contractor to do the job right. I'm very disappointed in this entire interaction, especially since we initially liked Jeff Jr so much. 0/10 do not recommend.