Midland Van Lines

Despite the fact that my husband gave an exact description of all of the items we were shipping, when they arrived and saw the items, the final price was 50% higher. The crew that loaded our pieces in NY was very professional. It was a 3-man crew and they had the pallet jack and lift gate that my husband requested due to a very heavy item. On the receiving end in Tennessee, the company sent only a driver, and hired a local man who does odd jobs that met him here. They had no pallet jack or liftgate. We were promised that all items would be placed where we wanted them and assembled. Half of the stuff was left in the garage, and most of the stuff that made it in the house wasn't reassembled. We had to help, and my neighbor's grandson did most of the work. Do NOT believe the testimonials on their website.

Midland Van Lines is the worst moving company I’ve ever dealt with. While the sales rep, Steven, initially reassured us with reasonable pricing and delivery promises, everything fell apart after that. Frank, another representative, was shockingly rude—accusing me of being a fraud and dismissing issues as a "language barrier." Delivery, initially promised between November 22-24, was delayed to the 26th, and they called at 11 PM on the 24th with no explanation. When the movers finally arrived, they demanded an extra $2,000, claiming their "eye measurement" was better than the dimensions we had carefully provided. To top it off, the lock on the truck was frozen due to the cold, and—unsurprisingly—they charged us an additional fee for that too! Customer service was equally unhelpful and rude. The delivery process dragged on for a month, with constant delays and hidden fees—charges for walking a meter, packaging, long rides, and more. It felt like they intentionally added costs at every step. To make matters worse, every person I dealt with was horrible: Steven, Chris, Frank, Jared W., and Mike provided the worst customer service imaginable. They were rude, unprofessional, and completely unhelpful. And the cherry on top—they broke most of the furniture! This company is nothing but a scam with deceptive practices and incompetent staff. Avoid Midland Van Lines at all costs!

MY UGLY EXPERIENCE WITH MIDLAND VAN LINES MOVING COMPANY INTENTIONAL SCAMMERS & FRAUDSTERS! RUN FORREST RUN! I spoke with Steven Grauf on 12/04/24 and gave him the exact size of my storage unit, which I even pulled up from my email and told him was 10x15x8 and almost full to the brim. He intentionally removed 1 from the 15 and wrote 10x5x8. We agreed on $2,382.51 total to move all my stuff from the above unit from Houston, TX, to Tampa, FL. Immediately after they pulled the $982.56 deposit he demanded, Steven stopped picking up my calls and never responded to my texts. Meanwhile, he told me that he was my account manager, that I should call or text him if I have any questions. Today, 12/12/24, a Gary called me and said he's a quality assurance guy from Midland Van Lines and wants to take inventory of my items they'll be moving. I said okay. After I answered all his questions [the same things I previously told Steven], Gary told me that my bill is now $5,800+, and that the bill of lading I signed said that my storage unit is 10x5x8! That I have to pay him another $1,300 deposit [on top of the deposit I previously paid]. When I requested that he should refund me my hard-earned $982.56, he told me no refunds. The next thing, I got a text from him and from Steven's line saying that they have canceled my scheduled service and won't refund me. I am raging in anger right now because these were the same things Steven told me that other moving companies do to folks, and he even advised me to block anyone else that calls me from other moving companies. Steven hurled my ass to sign the bill of lading while he held me over the phone and told me that if I don't sign right away, I will lose the slot, and I won't get scheduled. That they typically don't have any space for a move within 2-3 weeks timeframe, that I was very lucky something popped up and that he needs me to sign and pay immediately to secure the spot, and that it only takes a few seconds to sign. When I told him that I really need to read the contract before signing, Steven told me that I don't need to read the whole document before signing and that I will lose the chances of being moved on December 15th as planned, that I should use my phone and sign on their eSignature platform via the email he/the system sent to me already. Hence, I signed it. Steven never told me that my deposit is non-refundable and that they'll jack up my bill 3 days before my moving date! This was a master-planned scam! TO MIDLAND VAN LINES, I NEED MY MONEY BACK TO MY ORIGINAL FORM OF PAYMENT, ASAP!

The worst experience I have ever had out of my 4 moves in the country. They lost my new brand vacuum cleaner box. The services including customer service is very poor. The inventory created for full packaging services is terrible. I would not recommend hiring them at all. Go somewhere else.