RRS Design + Build

We were pleased to receive the referral of your project from a fellow colleague, and at the time President of the Austin Chapter of the National Association of Remodeling Industry (NARI), an organization which we hold in very high regard. We are saddened that this experience was not a positive one for you and your wife. We always strive to give our customers the best experience and craftsmanship of any company in the Austin area. This commitment can be seen through the multiple Contractor of the Year awards that our company has received, positive reviews on various forums from other clients, vendors and trade contractors, as well as our election to the 2015 Austin NARI Board of Directors as the Treasurer. Remodels require a specific schedule, process and materials to create a successful result. While we do offer full scale design services for an additional fee, this was not contracted for your project due to the small scope and constrained budget for this project. We directed you to Houzz and you were able to locate a photo that that was a close replica of what you were trying to achieve, which became the agreed upon vision. We spent countless hours with you and your wife at our trusted vendors, helping you make selections, passing on our discounted pricing and holding your hands through the remodeling process in order to make the experience as positive as possible for you both. We always try to give each project, regardless of size, a personal touch. After the design vision was established, you regularly circumvented our company, making changes in scope and trying to cut deals with our trade contractors without our knowledge. We repeatedly attempted to address this as part of the hours of face to face meetings held every week, as well as in numerous phone calls, emails and text messages with both you and your wife. It is not appropriate to hire a General Contractor and then continuously circumvent them in an attempt to use their connections and intentionally cut them out of the project. Our well established relationships with our trade contractors were repeatedly jeopardized by the actions of you and your wife. Our trades informed us about frequent after hours phone calls, trying to cut deals on additional scope and how you would say one thing in a group face to face meeting and something completely different in a one on one meeting. You both made numerous changes in the design and materials, often debating for long periods of time while our team sat idle on site waiting for you and your wife to agree on decision. A decision, mind you that was now changing from the one that had just been made the day before. After all of the hours we spent on selections, you still unilaterally purchased additional incorrect materials without any discussion with our company or our trade contractors. This created additional meetings where we had to explain to you why what you purchased was not the right product to get your desired look. Despite hearing from our trades on multiple occasions that you had no plans of compensating our company for the services rendered, we tried to continue in good faith for a period of time to complete the project. However, when you stopped paying even for work that our trades had completed on your home, we picked a reasonable stopping point and concluded our working relationship. We made it right for our trade contractors, ensuring they were fully compensated for services rendered and accepted that we would take a loss on your job. We even showed you copies of every check we received from you and every check we cut to our subcontractors to show you that we were now paying for work that was being completed on your home versus the other way around. There are so many false and inaccurate statements in this review that we are not going to take the time to address each one here. That time is better invested in serving our paying clients and helping people and animals that are truly in need, as we do through Habitat for Humanity, Barkitecture and the Mobile Loaves and Fishes Community First Village. We never want someone to be dissatisfied with their experience. That being said, we understand that some people will never be satisfied. We wish you all the best.