Hi-TECH SPA SERVICE

Hi-Tech Spa Service’s website claim that they can completely rebuild your old spa and make it like new again was very misleading to me. I called Larry to repair a leak from our soaking tub in the master bathroom. On the phone, I explained that the leak was coming from a pipe that attached to the pump that powered the jets in the tub. I sent him two pictures to show him the area of the leak. At no time did he tell me that he doesn’t do tile work. After arriving to my home and exploring the problem for about 10 minutes, he told me he would be unable to access the area needing repairs because tile would have to be removed on the exterior of the tub to access the leak. He told me I’d have to hire someone else to remove the tiles (and then replace the tiles after he completed his work) before he could make the repair. He was at my home for about 20 minutes, accomplishing nothing and then charging me over $190 for a service call, none of which would be credited toward coming back and actually doing the repair. This doesn’t sound to me like his claim that they can completely rebuild your old spa and make it like new again. Larry should fully disclose the type of work he doesn’t do and he should have known tile work would be involved since I had told him that the repair was for a leak from an area around a bathroom soaking tub. I feel cheated and ripped-off. In my view, treating customers this way is morally unacceptable!!