Fox Valley Fire & Safety Co.

I wanted to take a moment to recognize the exceptional work of your service technician, Fabian, emergency light service tech. He recently assisted us at our Memory Care facility by relocating all our emergency exit signs in preparation for a state inspection at our Arlington Heights location. Fabian was not only highly professional and efficient, but also one of the most courteous and polite technicians I have ever encountered. He was incredibly mindful of our residents - many of whom use wheelchairs - and made every effort to stay out of their way while completing his work. His respectful and considerate manner did not go unnoticed by our staff and residents alike. Please extend our sincere appreciation to Fabian for a job very well done. He is truly a credit to your team.

I just wanted to write you quick and express that we were very satisfied with the service, knowledge, diligence and overall experience we had when the guys came out to our manufacturing facility to inspect, service and put new tags on all of our fire extinguishers. Your service technician, Tony, answered all of the questions I had, let me know what he was doing and why and was also very good at explaining everything. Long story short we were very happy with the service and experience that was brought when he was on site.

I had the pleasure of meeting with your fire extinguisher technician, Michael. I found him to be extremely knowledgeable as he explained what we needed for our annual service on our fire extinguishers. He was very polite, efficient and friendly. You certainly have a great employee in Michael. You can be proud of his representation of your business. I'd highly recommend your company to others because of his exceedingly high performance. Kudos to Michael - job well done!

I know it’s often that we only hear negative reports, but I wanted to pay a compliment to your Sprinkler Service Scheduler, Sarah. She called to schedule our Fire Safety work this afternoon for our Chicago office. Sarah was informative and very helpful with non-related questions that I had regarding other services. Her customer service skills made me feel valued as a client.