Banks Exteriors Plus,Inc.

Response : You shouldn’t be confused at all. I was not present when your company returned the other day , in fact the day after I left this review, to finally finish the job at the property, and in fact they mentioned the review. As I said before, if Lowes is responsible, and so far they ( Ben and Clay) have shared that they contracted you to do the work, and if that is untrue, I will gladly retract the review as I am also a supporter of small local businesses. But this is a review site to share information and experiences, and this was our experience. Again I appreciate you returning to complete the fence on the property. But I can guarantee you that if this were you, your family, or a property you owned, and you paid for a service that was a small, simple job, 1 day job that took 4 months to complete, your hired business was a no show on scheduled start date of 11/18/21, returned 5 days later on 11/22/21 stayed for one hour, because it’s was literally sprinkling ( NOT raining or lightening ;a drizzle) , came back next day on 11/23/21 put fence up, but job not complete , you contributed to finishing the job just to get it done , you were getting run around from everyone you spoke to and had no contractors direct name, card, phone number to reach out to, I would be willing to bet that you too would have complaints. If you wouldn’t have complaints, please explain to me why this would be okay with you?

If you go to Lowes and allow Banks Exteriors to be your installer for your fencing, You will be dissappointed and taken advantage of . Our original order for a property was placed in October. A very simple square, level, no obstacles, 6 ft privacy fence for a small yard in a small subdivision. Another fence company that a neighbor used literally put the same fence, same size yard, in 7 hrs from start to finish. Banks Exteriors showed up here and there. Never consistent, never communicated. Dropped off supplies on side of house, left for a few days. Came back, it started sprinkling, they left again, supplies all over yard, one panel of fencing up, and returned a week later. Left the job early because they said they had another job and they were behind on it and they were short because the manager had Covid. 'Came back a week later worked for about an hour, said they had to leave because they forgot to bring some supplies. IT IS FEBRUARY AND STILL UNFINISHED. Long story short, it is mid February, the fence is Currently being held together by blue painters tape, a piece of foam, and a piece of rebar. The gate is not useable. There is about a 6 inch space where children , dogs, can get out. They have listed the job as COMPLETE according to Angelique at Lowes Corporate office in Wilkesboro ( 877-505-4923) . They did not document any of the problems or issues. According to Lowe's, they came, did the job, and left. I would attach photos but this site does not allow attachments. If you have also had this issue with fence installation through Lowes of Elizabeth City, I recommend you contact Lowes Corporate office as well. After almost 5 months, we are pursuing litigation. In my opinion, this is one of the most unreliable and unprofessional companies we have ever dealt with. I Don't say you have not been fairly warned. If you have specific questions, email me at email address listed and I will be glad to share the experience.