Jett Plumbing

Beware! Took multiple trips to repair issue, service was not by a master plumber. Was charged two service fees for them coming out to rectify the issue the presumed “apprentice” did not successfully remediate the first time. Additionally when I requested a breakdown of charges, we learned the supply costs appeared to be significantly inflated. Do not use this company. Facebook reviews look great but do your due diligence and look up BBB reviews. Rather than being provided an explanation of costs we were ridiculed for asking, told to use len the plumber in the future, and he proceeded to brag about his seats at the upcoming AFC playoff game when we decided to stop arguing over email and said have a nice weekend. Just save yourself the drama.

BEWARE!!! I was recently billed $180 in labor charges for 57 minutes worth of work from Jett!!!! I had two VERY easy plumbing issues that needed attention. The plumber from Jett showed up late but seemed competent. He did switch out my Kohler fill valve with a generic, non-Kohler part, but it seemed to work. So now I have a Franken-Kohler toilet. But the shocker was when the bill came and I realized I was being charged $180 for the 57 minutes in labor. ONLY AFTER I complained about the charge was I told by the owner that certain things he charges a “flat fee” for vs. an hourly rate. This was NEVER disclosed to me during the estimate process or ANYWHERE on his web site. As a bonus, the owner also insulted me and called me “obnoxious” for questioning the outrageous labor charge. If the owner had been upfront and honest about the flat fee, I would have chosen an entirely different faucet (one with side spray and disconnecting nozzle)...but I choose a “classic” simple faucet to minimize installation hassle (and labor cost I thought). I feel like an old duped fool that has been taken advantage of. Since being billed, the owner has refused to itemize the "materials" and labor charges (he would not even disclose his hourly rate) and stopped responding to my emails even after I copied the MD Consumer Protection Division on my last plea for an itemized bill.. I have all the emails to prove this.

Jett Plumbing is the best of the best! I highly recommend them! They are the only plumbing company I call and I always recommend them to others. Honest, reliable, responsive, professional and knowledgeable!

Jett did a great job. Responded to my initial inquiry right away, confirmed my issues, and was able to do the work within 2 days. I would definitely use them again and recommend them to anyone who needs plumbing work done right.