Express Appliance Service LLC

Our HSA home warrantee program uses these people they offer online diagnosis of the problem rather than send out a technician, which my wife opted for. our 10-year-old microwave lost a screw and the glass has dropped (not broken just dropped) we took a picture and supplied as requested two weeks after not hearing anything we find out that they took the payment and closed out the case claiming to the Warrantee company that the unit had been abused which caused this issue, A total fabrication on their part when I reached out to them I was keep on hold of over 40 minutes just trying to get a person on the line, he then proceeds to lecture me that the unit was abused and there is no way it could be the age of the unit which was subject to plastic fatigue, it had to be abuse end of story.

This company is the worst! I've been trying to get my dryer repaired through them for months. They have a 2 week wait period between appointments and I've had 3 appointments scheduled and it still isn't fixed. The first time someone came out and didn't fix it and the best they could tell me is maybe they installed it wrong. Most recently they said that they didn't have me scheduled for an appointment when I'd been waiting 2 weeks for the appointment they gave me previously. I cannot say enough bad things about this company.

My experience with the Technician that service my dishwasher was very good. I appreciated the service he rendered and definitely use Express Appliance Service LLC again,