Parrot Bay Pools & Spas

Think twice before selecting Parrot Bay Pools in Fayetteville, NC The following Parrot Bay Pools review is long overdue and is based on my experience with this company. I hope you go elsewhere or don't have the same bad experience I had if you still choose to have them build your pool. Also, please don't take my word for it; do your research. Maybe I'll save you a ton of headaches and money. After moving from Florida to North Carolina, we contacted Parrot Bay Pools to build our pool in our new house. We were excited when Parrot Bay Pools showed up at our house with the fiberglass pool and spa the first week of December 2021; however, our pool was not ready until late march 2022. There were significant delays through each phase of the build process and some issues that were never effectively addressed by Parrot Bay. In the end, we regretted going with this company for different reasons. I don't recommend them to anyone. However, I am sure they can do things better and perhaps some of the positive reviews they somehow managed to get on the web are true. If it helps, below I have listed the POSITIVES and NEGATIVES of going with Parrot Bay Pools: POSITIVES • Local company. I guess this may interest you if you are in the Fayetteville area. But there are many other companies. • Sales representative. Nick was the sales representative. He responded quickly to our questions, and I think he worked hard to ensure he did the best he could. Although he did not know much about specific equipment and other pool questions, he did not hesitate to find out answers to our questions. Thank you so much, Nick! • Pool selection: the pool we initially wanted was unavailable in the region, but there was a large selection of different pool manufacturers to choose from. I think you'll find many choices to suit your needs. • Price: I didn't see a disparity in prices regarding fiberglass pools. We had a concrete pool in Florida and had heard that fiberglass is not a bad option for places like North Carolina or other states up north. The prices were significantly higher in North Carolina, but I assume that varies from region to region. NEGATIVES • Build process: I had to remind them that certain portions of each phase were complete so they could return and finish their job; you will likely have to do the same as it appears there is no project manager- you may have to fill that role. • Certified checks only. It is interesting to point out that they want you to certify the checks you provide them, which costs additional money on your end. Good luck getting the same results from them; you almost have to beg them to do their job. • Quality control. Once the pool was "completed," many things were still not functioning correctly. We found the heater didn't work when the pool school lady came by to clean the pool. I also pointed out that the silicone on the spa was coming off, which took quite a while for them to fix after I reminded them numerous times. That has become a recurring problem; it continues to come off, and water leaks into the crack. • I also noticed the spa water draining down to the return valve when the pump was off, which made the fiberglass detach from the spillover section, as there was no pressure on the spa to push against the spillover wall – a mess they never addressed. I also pointed this out with pictures and video clips on several occasions. One of the company owners (Shaun) said he would handle it later, but he never did… what a surprise • Unprofessional work. Dirt, gravel, and debris in the backyard. I understand that the backyard will not be the same after the build, but wow, they left trash out, nails, excessive amounts of gravel in the area with grass, and uneven patches of dirt; they did not put effort into trying to level it a bit. They said they would address this but never did. I kept all the messaging data documented on their ghosting app called "Basecamp." It's a hit or miss with that app. Maybe it'll work for you; we hated it. • Concrete Company. Parrot Bay said they would credit that $1500 (which they charge you upfront in the pool contract- what a joke!) to Chasen Concrete (the concrete company that works on the spa and can do the pool concrete for only an "arm and a leg"). The problem is that the $1500 will NOT make them come to do any work, not to mention that Parrot Bay has already paid them for the spa work. Be advised that Chasen Concrete will not proceed with any work unless they can make a significant profit, plus they will charge for concrete equipment rentals. A concrete company that has to rent equipment and charge the naive customer for those rentals — sounds crazy, right, like mechanics charging you to rent tools to work on your vehicle. The price will hurt your wallet unless you have a substantial amount of money to waste; however, you'll find out that their work is subpar when their concrete work shows deficiencies, as happened to me with the spa, which I pointed out to Parrot Bay. The company said they would contact the Concrete Company; guess what happened? Nothing as usual- I never heard back from them. • Reputation. You'll find some good reviews, which I was surprised about, but I'd like to think that Parrot Bay had something good going; since they built my pool, it is in my best interest that they recover and do well. However, you will also find plenty of bad ones. Also, many know of Parrot Bay Pools' reputation, but you will likely not hear nice things. I had the displeasure of getting that sort of negative comments from the sources below; sadly, Parrot Bay had already built my pool: o The gas company. I rather not discuss what the employees who came to set up my natural gas line for the spa mentioned about Parrot Bay, but it was bad. o Other pool companies: I hired another pool company to check their work; I just can't trust them anymore. They did not express themselves well about this company. o The technician who is working on fixing the heater that Parrot Bay installed seven months ago, which no longer works. He recommended not to do business with them. o Other people. Just mention the Parrot Bay Pools; many already know of their reputation. Conclusion Parrot Bay may not be the best option for you, but they could turn things around. I don't want them to go out of business, but they have work to do to improve their current reputation. Maybe you have a different opinion about them, and that's fine. I want to think that they are not that bad. However, I cannot recommend them to anyone, as I will not risk damaging my credibility with a corporation like Parrot Bay Pools. I hope you find this helpful, and if you don't believe me, that might be a good sign; perhaps you may also be skeptical when dealing with Parrot Bay Pools. The last word of advice, don't take my word for it; this was merely my experience. I highly suggest you do some research and ask others, don't just look at this review; I am one of many. I hope you'll be more prepared to make a better decision. GOOD LUCK!!

Exceptional pool construction experience with this very diligent, well operated company. Our new pool is exactly what we wanted. We loved their dedication to strong communication and work ethic. It shows in the final outcome of the completed pool.

Fantastic pool construction experience. My entire family practically lives in the pool. The kids want to get in everyday, my husband and I get in at night. We adhere to our pool routine religiously. That's all possible thanks to this company's masterful pool construction capabilities. We've had the opportunity to be in our dream pool everyday thanks to them. Highly recommended!

I had my pool recently constructed by this company for my home in Fayettsville. I already knew exactly what size and design of pool I wanted, so naturally I was excited about watching the progress slowly unfold. Parrot Bay lived up to my excitement by providing me with consistent updates and a clear line of communication. They were very professional during the pool construction process overall and I'd recommend them to others for their pool construction requirements.