Highroad Roofing

I am really puzzled by the high reviews, as my experience was completely different. First, they changed the quote, after it was signed, and gave me another one higher once they found out that insurance would pay more for certain items. I said I would only go with them if they honored their first quote, so then they did. Second, when they finally came to do the roof, they parked their trailer in front of my garage, which would have been ok if they would have let me know in advance that they would need to do so and from what time to what time. For a whole day I could not get the car out, but the worst happened the next day, when I could not get the car out to go to work. They left their trailer there overnight, with no warning about it. I tried to contact them on the phone, when the boss messaged me I had already arranged a friend's car for the next day, worried it could not be solved when I had to go to work. The boss said the trailer was gone all evening. False. I was here, he was not, when I went to bed the trailer was here, and when I got up, same thing. I never heard any movement there, and I was never let know that they were moving it. When I was told in the morning that the trailer was gone, I went out to check and they were there, trailer was there, and they were working. I tried to talk to the workers, in two languages as I am bilingual myself, to no avail. They would not move the trailer, AT ALL. Desperate I called the police, who told me to ask them. I said I had done so, with no success. I don't know if this is because I was a woman or what was the reason, but I can't believe they would not move the trailer. No compensation was offered for the time lost and all the stressed caused. I did receive apologies, but I can't believe how I was not listened to when I asked for the trailer to be moved so I could get my car out and my word that the trailer was still out was not believed (why would I make that up?). And I can't believe I was not told about when the trailer would be there AT ALL. They also left the door to the yard open, when they went out for lunch, so my dog could have escaped or another animal come in. Did not put back the stuff they moved. Just generally a careless treatment all around. This is the first one start I ever give in a review and I will write to the Better Business Bureau. Not much can be done now, but I really do not think this is five stars deserving business by any stretch. The quality of the job was ok, but the customer service was shady, careless, and resulted in a lot of unnecessary stress for the customer.

Very professional and friendly people. Made me feel comfortable working with them.