Pms-Pro Moving Svc

The estate sale company coordinated with Robert (owner) to move a piano. They were an hour late, and he sent 3 young guys. PMS did not ask any questions about delivery, it was all done via texts. There are 11 wide steps because the house is on stilts. The 3 young guys could not lift the piano. The dolly they were using had 4 positions to lift it. Two kids on one side and one on the other. The one obviously wasn't strong enough to lift half of a 400-500 pound piano by himself. He should have known he needed to send 4 guys. They gave me the option to set it up in my garage or take it back to the empty house where the estate sale was and leave it outside in the rain on the porch! I called Robert and of course he was nasty. He told me "You don't want to mess with me!" I now have a baby grand piano in a humid, unconditioned garage and need to hire another mover. In addition, they cracked the wood above the keys on a 1942 baby grand.