Kuebler Estates

Greg was the worst communicator. I have the entire record of text message history to prove I had to continuously hound him and request updates. That went on almost a year! Not until I posted complaints about him did he produce material floor replacement. I just hired a new contractor to fix the issues and all 3 bids and this new contractor I hired all unanimously agree the floor buckling was due to installing it incorrectly. The very moment my new contractor relieved the pressure around the edges, the floor buckling went away. We cared for the flooring exactly as instructions on the box and from manufacturing company stated. Used only approved products. We don't even own a mop! We've only ever had carpet previously. There was zero water used and zero damage due to misuse. Greg's claims (currenlty) of misuse are grossly overstated and incorrect. He himself was here soon after installation where he admitted in person that expansion was likely the cause. The flooring company manufacturer/distributor came and did a 3rd party inspection. They awarded several boxes of material. So you really think they'd do that if they found water damage and misuse? No! Did Greg's team install it correctly, no. Did he install appropriate vapor barrier and leveling agent, no. Did he communicate in a professional and timely matter, no. The last time he sent a crew member out, he never communicated to me to confirm a date. Therefore no one was home. When I spoke to his crew member via video doorbell, he himself admitted Greg does not communicate well. But I have on record the countless days of work I missed when told he would be here but never showed and cancelled due to every excuse in the book. I've got the proof Greg, you're in the wrong. By the way, what's your license number and insurance information? Does the license and insurance cover flooring installation? Or just fencing? If any even exist. By the way, your previous customer, Amy, from Virginia is looking for that information as well. Sounds like you treated her just as bad or worse.