Pest Control & Exterminator - Gaithersburg, MD
Senate Termite & Pest Control has been servicing Maryland & Northern Virginia for over 20 years. All of team members have passed rigorous background checks and each have at least 5 years experience within the industry. We over flexible payment options as well as evening and weekend appointments. We strive for complete customer satisfaction!!
I would not recommend using Senate to address your pest control needs. I am having an issue with mice in my house and I entered into a service contract with Senate in December 2019 based on the positive reviews. Two months later I still have the mice issue. The different technicians that come out are continuously stating “I just don’t get it” as they check the various bait stations planted throughout the house. They each tell me different reasons for the problem, and I implement corrective measures with still no change. After catching two mice on my own, and exhausted with the problem, my wife and I decided to cancel the contract due to no results. When I conveyed to the manager my frustrations (especially the finding of mouse poop in my sons diaper bag and nursery) I was hit with a cancelation fee. I wouldn’t have mind paying the fee, but it was the lack of empathy and apathy in his monotone voice that frustrated me, especially for a company that advertises on their website : “We strive to maintain personal relationships with our customers, whom we consider our friends”. The manager seemed to take offense I was canceling and began telling me that it could take 5 months to resolve! And when I countered his point about leaving food out, after spending $100 on plastic bins to store all our food, he told me the problem was because they are going after the bedding! Really? I am tired of the excuses and is why I canceled. I’m going back to our old pest control company who resolved the issue in two weeks. I recommend you save your money and not go through Senate. Friends don’t treat me like that, and I don’t want friends like that.
We cant thank the Senate team enough. Took control, knew what to do, fixed the problem swiftly and charged a fair price. THey are definitely our "go to" team and recommend them highly.
8656 Dakota Dr
Gaithersburg, MD 20877