Disaster Cleanup a Dry Pros Company

Please know, to all our previous and new customers, we were in fact contracted to remediate the small microbial growth within this customers bathroom, due to the previous seller covering up an extremely old issue and then hiring a remediation company (not us) during their property sale to paint over the long term issue within the crawlspace as well and installing new flooring in the bathroom over the microbial growth, which is not following EPA protocols or the IICRC S520 standards of care. Please know the customer had in fact hired a handyman, to perform the remodel on their home, as well as the customer had chosen to call several other companies for quotes and inspections of their damages, it was at this time (before our company) that these other companies had torn through this customers crawlspace and thrown around the batts of insulation to perform their inspections, which we found later after being hired by the customer, now in regards to our proposal, which we have no issue sharing to any current customer or previous customer, it clearly states we were hired to perform the microbial remediation of the affected structural building materials as needed following all EPA, CDC and IICRC standards of care, during this interaction with the customer and their contractor they had already hired, it was explained we do not repair any damaged materials or replace any damaged materials caused by the occurrence and it would be up to the contractor (which the contractor did in fact state to a numerous amount of our employees that he was personally going to go in the crawlspace and fix the batts of insulation). Interesting to mention there is currently no water intrusion issues, humidity and the vapor barrier is fine, has this been inspection furthermore? We offered you a free inspection to help in the resolution of the problem and to figure out truly what is going on, furthermore we explained that some of the mold was encapsulated by the last remediation contractor that was hired for the property and just painted over the microbial growth, so this is called ?sealing a problem in?. Please know that is very risky and can create these problems for your home as well, even without further water intrusion. You have reached out to us, we offered further services and a resolution, which the reply was that you were blocking our company and never going to talk to us again, just leave negative reviews to tarnish our name as a reputable company in Boise. Now to reply to the handyman (contactor), the contractor simply stated he would do it to save you and your wife money in the long run as he was doing ?several? other projects in your home, as he stated this, you can clearly tell that he should be the one to be contacted for this occurrence and resolve this issue. This is why your proposal has line items and exclusions that clearly state what will be happening in your home. The owner, which is myself, Shane Cherry, is taking the time to personally reply, because I care about my company?s reputation and my customers. I am not the only well-versed part of my company, it is derived and make-up of several employees that create a professional uniform, protocol and customer service experience, with that being said, our work is not faulty, complex however, but not faulty. Remediation of microbial growth cannot just be easily and always just figured out simply or just ?treated?, we even offered your wife mold testing, so we would be able to do pre-screening and post-screening of any myco-toxins for the safety of your wife and your baby, as well as include a 3-year warranty in the testing service, however this was declined as to save money on the project, so we proceeded as requested by your wife (the homeowner) (the customer). I sincerely apologize as your feeling ?ripped off?, it was never our companies? intentions, we only had the best intentions for yourself, your wife and your child. Please know you may file a complaint with the BBB, our company will respond as needed with them as we have been a recognized and accredited business with them for several years and only want to resolve company & customer issues as professional as possible in the hopes of retaining customers and satisfying their needs.