Fixitall Home Repair & Maintenance

FixItAll painted my kitchen cabinets. They did not do a professional job, and I am going to have to get them repainted. First of all, I was under the impression that my cabinets were getting sprayed after I had asked via e-mail before choosing them for the job. My cabinets ended up not getting sprayed, which I could have lived with if they looked good. When Tom decided not to spray my cabinets, I would have appreciated him communicating this to me. However, there are brush stroke marks all over the cabinet frame and bar area. There is visible white caulk lines, primer, and original wood color showing throughout the frame. Some of the doors have a blotchy looking finish. When Tom finished on the 2nd day, I expressed my disappointment in the paint job and had pointed out numerous areas with brush strokes and areas that were not smooth. Tom explained to me that in my "uncontrolled" environment that this was what I should expect essentially (He never expressed any concern to us at any point about the environment he was painting in). He agreed to come back the following day to do touch ups. I wanted to make sure my expectations were clear, so I put post it notes on areas that were concerning, took the doors back off, removed all of the appliances I could, and made a list of my expectations. He came back and did his "touch ups" but did not address all of the brush strokes and imperfections all over the cabinets. He also left his dirty finger prints all over the cabinets. He was gone when I got home, and I never received a phone call, text, or e-mail asking if I was satisfied with the cabinets. He sent me the invoice to pay that night without ever speaking with me about his work. He also got paint on my brick arches, wall and baseboard, and my siding outside. He never acknowledged the obvious damage, apologized, or offered to fix it (until I got a quote from another contractor to fix them). We expressed our continued displeasure via e-mail, and continued to be spoken to like we were being unreasonable. That I could not expect a factory finish in a non-factory setting. We did not expect factory, but we did expect it to look like a professional had done it. We tried negotiating the price with them, and expressed that we would happily pay for the materials for the job, but not the labor. The best that they would offer us was $1,000 off the job which means we paid them about $1,300 for a terrible paint job. He did offer to come fix the damages, but our discount would be lessened greatly had he come out to do that. This company never admitted that this was anything less than a good paint job. I highly recommend that you find someone else to paint your cabinets. This project has turned into a nightmare. It sickens me that we had to pay this company for the terrible job that they did. Pictures of this cabinet paint job can be found in the link below. All pictures were taken after Tom came back to do his “touch ups” and the current state of my cabinets. https://drive.google.com/open?id=1N074OiwkEM1rojLQs0JOsbclwUifsc1N