Remodeling Innovations Group

BUYER BEWARE! We first met Matt at the 2015 Wisconsin NARI show. He presented himself as an honest, knowledgeable, customer focused individual. He seemed to understand our desire to have quality work performed at a competitive price. We had a large project ahead of us – a complete remodel of our kitchen and master bath as well as paint and carpet throughout. Prior to signing the contract we made sure that Matt understood our completion date of Sept 11 because of a family event that we had planned to host. The date was written into the contract – as of this posting – February 15, 2016 our project is still not complete. We had several quality issues along the way and unfortunately each of those had to be pointed out by us or another contractor and not by Matt. One important thing to understand is that Matt is an administrative contractor. As the administrative contractor he should have been checking on the work of the subs on a daily basis – that did not happen here. As invoices were submitted, we asked for clarification and we still have not received it. He claims to have a great attention to detail however multiple communications still have not addressed our concerns or produced the appropriate paperwork that would address our concerns of overcharges. His personal schedule took priority over ours as he was rarely available after 4:30 or on weekends for addressing concerns or for general meetings. As our project passed the deadline and moved into November he had contractors working on other projects and not ours. He told us that none of his projects have ever gone this bad. How did we get so lucky? We trusted Matt and Remodeling Innovations Group. A project that should have been enjoyable was instead extremely arduous. He and his company have never once taken accountability for the delays and quality issues that we have been presented with. Please do your homework so you are not sharing your experience next year.