Blue Ridge Custom Homes LLC

I could go on for days with every specific thing but I'll try to summarize the best I can: CRAP PROJECT MANAGER. CRAP CUSTOMER SERVICE. CRAP SUBCONTRACTORS. Rather than listening to us when we addressed a problem in the early stages of construction our project manager Adam ignored us until the home progressed further, therefore having to ruin and destroy other aspects of the house to be able to access the problem. Ex: we pointed out that the wall was warped to Adam before any flooring, cabinets or countertops were put in, and he did nothing until after our marble countertop was put in, had to break off the marble to fix the wall, and replaced it with a piece that didnt match. AVOIDABLE. The floor was creaking before carpet was even put down, I informed them, they ignored me, and then months later MADE A HOLE IN MY CARPET in order to fix the creaking. AVOIDABLE. Why didn't Adam just have the problem fixed when it was simple rather than damaging the finished WE PAID FOR. We asked for our fireplace to be dry stacked, and it wasnt. Upon finding it done incorrectly I asked Adam for an explanation and he couldn't tell me how this happened. This was a $7000, 17 foot stone fireplace and he had no idea how it happened. How is a project manager completely unaware of the major attraction of our home being done incorrectly?? They were reckless with our home during construction. Ex: they would put their tools and gear everywhere, they stained our fireplace hearth from leaving construction material on it. There was dents in cabinets from them running into them. There are scratches all over the wood floors, paint drips that I had to scrub off on my hands and knees. There were dents in our door frame that had been painted over and Adam tried to blame it on us. First of all if we dented the wall then why is there paint on it? If we are the ones that dented it, the paint would have been messed up. EVERY SINGLE PIECE OF DAMAGE THEY DID WAS BLAMED ON US. My favorite part is we had a repairman come out to fix something for us, and they straight up showed me the cracks and damage and said this had been butchered during construction and showed me the material they used to COVER UP the cracks. He outright said that this was something that should have been replaced but they tried to cover it up. They gave us broken material instead of having a shred of integrity and replacing it. When I contacted them to replace it, I did not receive a yes mam. I recieved a "We dont need to replace it, we can fix it, and I want to see it for myself" as Adam stared at the broken and butchered material he really had the audacity to tell me he could fix it rather than replace it. This man is a joke. He was extremely disrespectful to me when i would address problems with him. He spoke to me as if I was an idiot. He never spoke to my husband that way. Perhaps he doesnt think so highly of a woman building a house. He would either ignore me, get defensive and give constant excuses why something went wrong instead of solutions. He would blame vendors, and subcontractors. Any respectable project manager would be one step ahead and take responsibility. I guarentee you they will respond to this review with excuses and try to make me look like I am wrong. His communication was disgraceful. If you ever deal with him make sure every single conversation down to the irrelevant stuff is documented. He would always forget stuff we talked about in person, and even made up a lie that I asked him to do something when I never did. I tried to speak to the owner of the compay Nathan Wiley to try to get a new project manager while we were still in the beginning stages because I could tell right off the bat that we were not going to work well with Adam, which was a total waste of time. He couldn't have cared less about my concerns and referred me back to the people I had a problem with in the first place. RUN, dont walk, far far away from this company, ESPECIALLY if Adam is your PM. After reading all these great reviews, I really wish I could have met this Kevin that everyone is raving about. I am so glad I never have to deal with this guy ever again.

I have worked with Blue Ridge Custom Homes for 7+ years and I never hesitate to recommend them to my clients. They perform work for the price quoted and are always a competitive bid-not the cheapest but not the highest either. I have had them do work on my own home so I know first hand the quality of their work. The are excellent to work with and know what they are doing when it comes to remodeling, general repairs, new construction and they even do great work on older homes. Put them on your list of trusted contractors.

Blue Ridge Custom Homes built my dream home! As a builder myself, I was skeptical letting someone else build my 7,500 sq ft home for me. As soon as the project began however, I knew that I had made the right decision with Blue Ridge Custom Homes. The team at Blue Ridge completed the job on time, within budget, and even surpassed all of my quality expectations. I was well informed throughout the process and always welcome to walk the property with my Project Manager to review the progress. Blue Ridge Custom Homes exemplifies professionalism and I have and will continue to recommend them to anyone in the market for a new home. Be sure to ask them to see pictures of my home, "tree top vista," it is worth seeing!

Blue Ridge Custom Homes is amazing! I was thrilled with the Cost Plus System when building my house. The project manager was thorough and did an outstanding job managing the subcontractors. After I closed on my home, I still owed money for things I upgraded on -Blue Ridge worked with me and let me use a payment plan to pay off the things that I chose during the building process to upgrade. I would highly recommend them to anyone!