Mackie Brothers Inc.

I am a mechanical and plumbing contractor and I find Mackie Bros. to be the worst sort of contractor that I have had the misfortune to come into contact with. They came well recommended and are very accommodating and easy to deal with on the sales end but their performance during the project, quality, and responsiveness on warranty items (which are extensive in my case) has been basically non existent. The project which is a fairly large in ground concrete pool began in early April of 2017 and was substantially complete in Nov. of '17. The stone masonry work is poor workmanship in terms of basic grout and stone placement causing significant cracking of grout almost immediately after install that has only worsened over the last 13 months. They left trash all over the work site including beer cans (which they denied but I'm quite sure it wasn't me, my wife or my 9 and under children). The plumbing may look fine to a layperson but anyone with a working knowledge of fluid flow and piping craftsmanship would see the excess pressure drop and lack of consideration of future system maintenance. They installed my heater with the wrong accessories for the propane system I have which was immediately apparent upon start up due to black plumes of exhaust and serious carbon build up on the venting. I was assured that the system was not damaged and I allowed them to replace the NG manifold with the proper propane manifold rather than replace the entire unit. In less than 1 year of operation the unit has essentially melted itself and is unsafe to operate. Because the project wasn't completed until November we agreed to wait until warm weather in the spring to address the concrete and grout issues. After many phone calls and messages to multiple people in the company and several promises to call me back and "figure out a date and time" I have been ignored. As a contractor I tried very hard to give the benefit of the doubt but I never should have given them final payment. Nobody did anything but give me lip service after that. The next correspondence from me will be via my attorney.