A Royal Flush Plumbing, Inc.

Reading over all of the reviews, I was very confident in asking them to go to my 70+ year old mothers house to fix an issue with the toilet. They informed me that they would be able to be at her house the next day between 8:30-9:00. Around 9 they called me to tell me that there was a mix up and that the computer system moved their appointments around, but they would be there around 11. They showed up around 1:00 and started working on the issue. A couple hours later and 500 plus dollars they leave with the issue supposedly fixed. Shortly after they leave, my mother calls and says that she is having the same issue. I called the office and left a message, the phone call was returned within a few hours and I was told that he would bring it up to his boss. The next day, I go to home depot and rent a drain snake. Run the drain snake up the clean out several times, heard water rush out and now for 45 dollars and about 45 minutes of my time, the toilet is working fine. Someone from the office called me Monday and asked if he needed to come up and take a look. Be mindful that when I spoke to that same person a few days earlier, they informed me that it would be an additional 250 dollars to run a camera up the drain. That would have been 800 dollars for something that cost me 45 dollars at Home depot. Once I told him the actions that I had taken, he had the nerve to say "Don't jump the gun and come to conclusions, it may stop up again". Well, if it does, this is one place that I will not be calling. So, the take away is: 1. Late (An 8:30 appointment time turned into a 4 1/2 hour wait) 2. Inexperienced workers. (I'm still not sure that the kid that they sent was licensed) 3. Did not fix the problem(I was told that they ran a drain snake through the clean out, very weird that when I did it the next day, it worked) 4. Way overcharged a elderly widow on a fixed income (I repeat, if the problem would have been resolve, 500 dollars would be high, but worth it) 5. I forgot to add that they broke the toilet flush handle (Why would they need to even mess with that???) Stay away from this company or at least have someone there with a little knowledge of plumbing so that the same thing does not happen to them as happened to my mother. They may have been good at one point, but the experience that we had was overly expensive and very disappointing. 500 plus dollars and the issue being resolved is one thing, but she paid 500 plus dollars and had the same issue.