Berger Home Services, L.L.C.

BEWARE BEWARE BEWARE! Before you sign with this company, they have a $300.00 cancellation fee! I cancelled because I was offered a great deal and the gutters would be installed within a week! That they did! Not the 6 to 8 weeks this group offered! Cancellation Fee! That should be your first clue as to NOT do business with this company. If you make the mistake like I did be prepared to get a upcharge on your cancellation fee! I got a bill from these CRIMINALS wanting to charge me $500.00 cancellation fee and $15.00 bank charge! Not a good company to do business with under any circumstances! There are a lot of honest companies out there, Berger Home Services is not one of them! Wish I would have read the reviews more closely!

Vernon from Berger Home Services came out and gave us a quote on installing gutters. We received emails about scheduling and remitting down payment but had not gotten around to doing it yet as we had to leave town because my husband had to travel for work. During the time that we were gone a worker contracted by Berger came to my home claiming he was there to get started on the work. The person we had house sitting was unaware because we were unaware as their "required' down payment had not yet been made and an appointment had NOT been scheduled. At this point it has been 2 months since they gave the quote. Now they are trying to make us pay $300 for cancelling contract. I was told by Vernon that the document I signed was to lock in the price not that I was signing a binding contract. When we tried to call and resolve the situation, the Manager, Maritza, was rude and refused to work with us. I told her that we were still willing to have the work performed but she chose not to continue doing business with us.

Good communication, clear plan, knowledgeable about technical details, quality installation.