Unlimited Rain System

I would love to give a review but I just can't. Javier was great when he came to give a quote. Promised he wouldn't do me wrong as he watched me be disappointed with my exterior paint color choice I was having done when he came by. After a few texts back and forth we scheduled install for June 25th. His guys show up about an hour late, which I didn't mind and they start doing their work. Javier shows up a little while later and says his manufacturer ran out of the regular (silver) leaf guard and he as going to use an upgraded (black) leaf guard on what he was short. He told me it wouldn't be noticeable and you wouldn't be able to tell. We also have a seam in one of the gutters by the back door that isn't sealed properly. Guess what? It sticks out like a sore thumb!! I have reached out to him several times over the past month to see when he could come fix it. I was lucky and talked to him twice and he promised he would come fix it. All texts and voicemails have gone unanswered. Bottom line, we just want it fixed. I don't want to leave negative reviews just to get his attention. It has been 5 weeks since install and I believe we've been patient enough.

**Update 8/9: After creating this honest and through review, Javier has began harassing me through text messages. His first harassing text came in at 9:18 PM and started with, "I have pictures of your home" and even after I have asked him to stop contacting me 4 times, his aggressive harassment continues. We had a horrible experience with this company. Our experience was so bad that we decided to spend $150 more to use a different company. A quick summary of the missteps include: 8/2: I contact Javier to get a quote. He tells me that he will come by to give me the quote, but he doesn't. At 7:00 PM I ask him if he made it by and he said "Tomorrow" 8/3: I don't hear from Javier all day. At 7:00 PM I ask if he is still coming and he says that he got held up and he would come back the next day. 8/4: I send Javier a text in the morning asking him to let me know before he headed my way because I wanted to meet him at my house to ask him a few questions while he was there (including picking a color). I call him at 5:30 PM and he informs me that he came and left without letting me know. My security camera never picked him up. He said he just drove by. Against my better judgement, we schedule a Tuesday installation with him after he promised to come back out on Monday. 8/5: He is supposed to come by to actually measure, give a quote, and determine the correct color. After not hearing from him all day, I send him a text at 5:30 PM asking him if he had been by yet. He says yes and tells me that he will send me a drawing and the colors. At 8:50 PM I have received nothing from him so I ask him if we should postpone the installation until Wednesday so that he will have more time to get me the information. He responds "ok" Once again, my security camera never picked him up. 8/6: On Tuesday morning he sent me the drawing. I confirmed with him that he planned to do the installation the following day. I asked him if he was able to pick the colors that matched the best (as he said he would) and he sends me an image of 5 different color swatches against someone else's house. He previously told me that he would take a picture of his recommended color swatch against my house, but he didn't. I remind him that I want the gutters to match my trim, and my downspouts to match my wall paint, and he spends almost an hour arguing with me about it because "it is like crown molding on your home" and I should believe him because he's the expert. I tell him that I understand his perspective, but I inform him that we would prefer for our gutters to blend in, instead of being a focal point. It took him almost an hour to agree to do it this way. I don't understand why it was even an argument. I finished the conversation by asking him to bring a couple different colors and picking the one that was the closest since he hadn't provided me with a way to accurately pick the correct color. 8/7: At 2:00 PM, 2 hours after he was supposed to arrive, I asked if they were still coming. Javier said no. He said that I needed to pick a color first. 8/8: I told Javier that we decided to use someone else. He responded, "Thanks for that decision, what a headace [sic]." I let him know that I planned to leave a review and then he called me and yelled at me for a few minutes before he hung up. Before hanging up, he made sure to tell me that he has pictures of my house, but I'm not sure why he said that.

I do not recommend, incomplete service, promised but never show up. Think it twice before decide to use them.

Here in Houston, the weather can never make up its mind. Lately it has been raining quite hard. So, I decided to get rain gutters installed on my home because my wife was complaining about her flower beds getting flooded and destroyed. I called quite a few rain gutter companies around Houston. I had no idea what the price range I was looking for. Once I received an estimate from all the companies, Unlimited Rain System was able to provide me with a low-price, even though it was a little higher than I expected, Javier, who is the owner of the company, came and explained to me the services and the top of the line products I was going to receive. They actually were able to start on my house the next day, so that was a plus. The workers came at the time they said they were (8a.m.) and finished their job at an appropriate time. While they were working, Javier actually brought me outside and explained the process and what everything served for. Before he came to knock on my door to say they were done. I had seen that he went over and over all the installed rain gutters, just to make sure everything was done right. My wife and I went outside and they did an awesome job. We were very satisfied with everything. If you need rain gutters, I advise you to call Unlimited Rain System.