Hoosier Boy Home Improvements

Hoosier Boy Home Improvements replaced our windows and we are satisfied customers. We scheduled a free in home consultation and the sales staff were very professional. They listed to our needs and were able to provide what we wanted. We took advantage of their same day deal and we saved thousands compared to the other companies. The installers were competent, got our job done in a timely fashion, and cleaned up after themselves. We're so happy with the finished product. A BIG Thank you to everyone at Hoosier Boy!

We hired Hoosier Boy Home Improvements to replace all the windows in our home. When we began getting quotes, each company was offering different kinds of windows that were "the best in the industry". When Hoosier Boy came out, we noticed a big difference; they were very courteous, respectful, knowledgeable, and thorough. They didn't try and force a specific product on us like the other guys. During the appointment we discussed the different options available to fit our needs. We had other companies quote us over $80,000 and Hoosier Boy was able to offer us wood windows with a Lifetime Warranty and do the job for $18,000 less! Phil saved us from enduring another 3 hour sales presentation, and was very respectfully of our time. We decided on the Pella Architect series. These windows are beautiful and I'm so happy to have had new windows when it was below zero! The installers were very professional and did a great job. When removing the old windows, they discovered underlying damage to the wood frames. Our windows were 20 years years old, and must have been leaking for years. They made extra repairs as needed. I would highly recommend Hoosier Boy Home Improvements. They went above and beyond expectations. When we're ready to replace our doors, Hoosier Boy will be who we call.

The experience we had with Hoosier Boy Home improvements was less than desirable. I would not want any family member or friend dealing with this company. Our long process started 12/27/2017 with our in home consult and window purchase. Our project was just finished 01/30/2019. Yes, you are reading that correctly, the entire process with install took over one year. We replaced 31 Pella window units in our house. That included every window with the exception of the one in the garage which had already been replaced. We paid $31,000. I had 2 very specific requirements for our finished product: I wanted roll screens in my kitchen window units and in my living room window units so I could have a cross breeze without having to take screens in and out. These requirements were made very clear to Phil while he was at my house getting all of the specifications. My husband and I had made it a point to express our desires in those windows multiple times. Phil sent us the contract to sign through email and we signed it. There was a few back and forth contracts as a couple of them had the incorrect windows on it so we sent it back for correction. So we financed with Phil at his suggestion as we were going to wait and pay in full with cash but he wanted to close the deal as soon as possible so offered us 0% financing for 18 months so he ended up getting all of his money up front. We had no contact with Phil for months and sent email communications to him in February March and April asking the status. He replied through email stating he would check the status. Finally in May he states the windows were in after some had been broke during transit and to clear a place in the garage. We did this. In June the windows were finally started for install after sitting in our garage for a month and us parking our vehicle outside. Well our rollscreen for the kitchen window did not come in and Phil acknowledged this by coming out to the house. He said he would have that reordered immediately, it never got ordered and he never had any intention of ordering it. I still do not have rollscreens in the kitchen. We had multiple issues with the quality of work that was going into our install and stopped the work a couple of times. At one point we asked for a new contractor and Phil asked us to continue with the one we had. We had to have our bathroom window reset 3 times as it was crooked and then stuck too far out inside were the trim did not sit flush with the wall. This caused damage to our wood trim in multiple places. We made Phil aware of all of the issues we had through email along the way. Phil did not want to communicate through phone calls and took an incredibly long time to respond to emails. In September the work was finally complete by the installer so Pella and the "finish contractor" could come out and make any necessary repairs. The Pella rep was fantastic and assisted us above and beyond. The rep for ABC contracting was also fantastic and also went above and beyond. We got in contact with the Pella and ABC rep on our own. We spoke with managers for the companies and explained our whole ordeal and both companies extended much support to getting our job complete with the product they offered. We eliminated Phil from the communication chain and got so much more accomplished. I will say my husband and I are very flexible with our schedule and one of us is always home at any given time. I think had this not been the case this whole process could have been extended much longer due to availability of access to the house. So overall I would not recommend Hoosier Boy. I would absolutely recommend the product of Pella but go through a proper company to receive it.

Hoosier Boy Improvement replaced my porch slidedoor and all 14 windows with a high quality wood windows with Aluminum clading exterior. They look great and I am very satisfied with their not pushy approach salesman and the installation team.