Restoration Service - Irvine, CA
Average rating
4.77
4.8
Average rating
Average rating
Danny L.
Unfortunately, the only thing "same day" about this company is how fast they showed up at my house to persuade me to sign a contract with them. Little did I know what I was getting into... My family was encouraged to pack and move out so that they could begin restoration ASAP. The next morning we were out of the house. Unfortunately, Same Day's crew only showed up for a mere few hours...and all they accomplished in that timeframe was setting up a barrier between the kitchen and living room. This was a complete waste of time and money, as we were no longer in the home. The next several days were spent emptying out my contents into their storage, again, only working a few hours a day at most. When asked, they said this was because they "foresee" needing to replace the entire flooring, despite no approval from insurance. To me this felt more like a tactic to further lock me down into the agreement with them (which already had a clause about covering their costs for negotiating with insurance on my behalf). From there things just continued to go downhill...multiple days where the house was standing still and no work being done while we were suffering away from our home. Contractors doing a sloppy job, leaving chemical glue residue on the floor. Front door lock was broken, brand new flooring install was sloppy, leaving holes in the hardwood, uneven flooring, baseboards installed with gaps... Some of the contractors they hired were just literally random unemployed people they picked up. Nothing was properly organized. Nothing. You'd think it ends there but it doesn't...we got our home back with missing electrical plates, a partial staircase, disconnected smoke alarms, damaged windows, broken garbage disposal, fridge disconnected from power with all the groceries going bad, furnace disconnected from power leaving us in cold nights without heat, glued up vents, a pile of unpacked boxes and a filthy house. I worked days after the crew left and hired other contractors to restore some of the damage. Some of it was too expensive to repair (e.g. the window glasses are $500 each to replace). Now you'd think that with this quality of work it must have been a great deal, right? Same Day billed my insurance over $100,000. The work basically amounted to replacing the wood flooring on my 1st floor (about 800 sqft), power washing the home, cleaning the air ducts, replacing the insulation in the attic and painting both floors. Yes, you are reading correctly. Same Day billed my insurance about the 3rd of the cost to build a new house. And it took them over a month to complete. Now, months after making the "final payment" (in their words), they're coming back around and asking for more money. Needless to say, I do NOT recommend this company.
Address
2372 Morse Ave # 231
Irvine, CA 92614