BBS Plumbers

Listen this rating system isn’t fair because this company deserve not one star!!!! We purchased a toilet from Home Depot & paid for installation $139 to be exact. The toilet was about 3 days late so we had to reschedule installation. Day of installation comes & 4pm is creeping around & still no call or no plumber. They tell you when you make the appointment to be available the entire day because they cannot give you a time frame when they will arrive, but they will call 30 mins prior to arrival. I call BBS to make sure we still have an appointment they assure us we do. We decided to go about our normal routine because at this point it’s 5:30 and we haven’t received a call and we just let our nephew know someone should be coming by to install the toilet. Around 6:45 we receive a call from our nephew saying the plumber is saying he’s going to have to charge us an additional $250 on top of the $139 we’ve already paid, again no one called us even letting us know they were headed our way. We get home the BBS plumber explains to us what’s going on and he proceeds to say he’s going to have to charge us an additional $275. We mention to him he told our nephew $250. He proceeds to call him a liar & says he never told anyone a number then gets frustrated & throw his arms in the air and say I never said that, but I’ll do it $250. He then explains to us that any other company is going to charge us $350-$400 and he’s trying to help us. My husband asked him can he just install the new toilet as is he rudely replies no, but you can do it. That’s when my husband let him know he didn’t have to disrespect him & he can leave. The plumber asked if we wanted him to haul our old toilet away my husband declined. He continued to try to convince us to allow him to take it which leads me to believe he planned on selling it. My husband again said no. It got to the point where my husband told him we don’t need your help with anything don’t touch our old toilet we can handle it. We were just upgrading the toilet in our master bath, but now we’re stuck without a toilet installed. I’ve never experienced such poor customer service & I know this company doesn’t care because they have a contract with Home Depot. All the reviews are terrible. I plan on posting my review on every site possible. Their service is so poor I’m reconsidering purchasing anything from Home Depot. There’s no way they should be doing business with this company.

Listen this rating system isn’t fair because this company deserve not one star!!!! We purchased a toilet from Home Depot & paid for installation $139 to be exact. The toilet was about 3 days late so we had to reschedule installation. Day of installation comes & 4pm is creeping around & still no call or no plumber. They tell you when you make the appointment to be available the entire day because they cannot give you a time frame when they will arrive, but they will call 30 mins prior to arrival. I call BBS to make sure we still have an appointment they assure us we do. We decided to go about our normal routine because at this point it’s 5:30 and we haven’t received a call and we just let our nephew know someone should be coming by to install the toilet. Around 6:45 we receive a call from our nephew saying the plumber is saying he’s going to have to charge us an additional $250 on top of the $139 we’ve already paid, again no one called us even letting us know they were headed our way. We get home the BBS plumber explains to us what’s going on and he proceeds to say he’s going to have to charge us an additional $275. We mention to him he told our nephew $250. He proceeds to call him a liar & says he never told anyone a number then gets frustrated & throw his arms in the air and say I never said that, but I’ll do it $250. He then explains to us that any other company is going to charge us $350-$400 and he’s trying to help us. My husband asked him can he just install the new toilet as is he rudely replies no, but you can do it. That’s when my husband let him know he didn’t have to disrespect him & he can leave. The plumber asked if we wanted him to haul our old toilet away my husband declined. He continued to try to convince us to allow him to take it which leads me to believe he planned on selling it. My husband again said no. It got to the point where my husband told him we don’t need your help with anything don’t touch our old toilet we can handle it. I’ve never experienced such poor customer service & I know this company doesn’t care because they have a contract with Home Depot. All the reviews are terrible. I plan on posting my review on every site possible. Their service is so poor I’m reconsidering purchasing anything from Home Depot. There’s no way they should be doing business with this company.

Horrible company. Just read all of the reviews below mine and you'll get an idea of how bad they are. Here's a more current review to add to the list. Company installed my toilet on Friday, discovered it was leaking on Saturday morning so I called Home Depot. Home Depot contacted BBS Plumbers and they said, "He just needs to get a new toilet and we will install it for free." I told them they need to come out and diagnose the leak and confirm a new toilet is warranted before I go that route. They tell me they can come out on Monday. They can't give me an exact time, they can't even give me an approximate time. On Monday I get a random call from a BBS Plumber stating, "I'll be there in 10 minutes". I told him no one is home so he says I need to call and reschedule. I call and the rep tells me they will put me on the schedule for Tuesday (today) with a preference for morning but cannot guarantee someone will come in the morning. Fast forward to 5:30 pm today, no one has called. So I contact Home Depot to let them know what's going on. They call BBS and BBS lies and says they called me today to schedule someone to come out which contradicts what the rep told me Monday (yesterday) since she put me on the schedule when we spoke. I just spoke with Home Depot and BBS Plumbers says they don't have an opening until Thursday which is inexcusable. I hope Home Depot finds a new authorized vendor. This company sucks!

If there was a zero rating, that is what I would give them. Engaged them through Home Depot's service installation for a new water heater. They said I would need to be at home from 8am to 5pm for an estimate, which I arranged to be. No one showed up until 5:30pm, with no phone call prior. They told me they'd have a quote to me next day. A week later, nothing. I repeatedly called their number, and no one picked up the phone, and no voice mail system available. I called Home Depot to find out what was going on. The next day I receive a text from them that I would need to get an inspection from the city...? Meanwhile, I received quotes from three other plumbers on site and one offered to replace it the next day. Worst experience with a vendor in my 22+ years of home ownership.