Nestify Home

The physical product and installation was great, but they scammed me on the price. When the sales rep was in my home we discussed window installation and "trim" replacement (which included window sills) and that is how the statement of work was written. I come to find out on installation day (after I moved everything in my house and made accommodations for my wife and infant child) that window sills are not considered "trim" despite my conversations with the sale rep. I was told that window sills are a separate line item on their internal pricing sheet (which I never saw or reviewed) and the sale rep left that row blank so it wasn't part of the price. They tried to charge me an extra 11% for window sills, or I could have declined and hired someone else to come replace window sills after they did the window replacement and 3 sides of trim (obviously a no-go). I settled for an 8% increase because I don't have the time/energy to fight them during the holidays. Buyer beware.