STARFIRE AUTOMATIC GATES

July 19 11:17 AM Office assistant or customer service rep was impertinent. She was willing to over complicate my request to contact and identify the manager. Her tone was neither polite nor friendly and could be described as hostile. The Company practices feel a bit unethical. They were not upfront regarding pricing. We inquired about fees multiple times to no avail. This is not the "top-quality services at affordable rates" that was offered online. I am gravely disappointed especially with my attempt to support a locally owned business. UPDATE MARK July 20 at 9:50 AM Here are the key points from our 14 minute call. He lacks proper customer service skills There are NO upfront transparent pricing practices Mark said I didn't ask when I called for pricing so he didn't tell me.However we did inquire with the technician at the property several times. 1 price was quoted $250 (text proof) however Mark would not honer and charged $350 for remote instead. I was insulted and called insane during the call. Now I understand why the receptionist had such a nasty disposition, her boss carries the same energy. Following our call he called my husband and sung a different tone and was less aggressive when talking to him. RESOLUTION Please come get your hardware that was not completely installed, not worth the $1440 headache.