Designer Lifestyles LLC

We have the following disclosure on the top of our estimate highlighted in yellow: DISCLOSURE; Quote is based on what was seen at time of initial estimate. We are not able to determine if additional prep work is recommended until existing surfaces have been removed, and time is spent further investigating the newly exposed surfaces, therefore; **PREP WORK HAS YET TO BE DETERMINED** Any alteration not listed at initial estimate submission, involving extra labor or materials, will become an additional charge. Our initial install estimate with Mr. Cooper was based on the installation of a 12" x 24" tile, which was the specific tile sample he presented to our estimator, at the time of our estimate. Mr. Cooper accepted our original estimate as quoted. Our crew arrived and began the flooring removal demolition, and once they were in the bathroom area, they noticed that the removal and replacement of the pedestal sink was not listed on the initial estimate, and they promptly notified our office. Our installers were advised to continue the flooring removal process, and that we would get with our estimator to research and discuss this issue. After our investigation we agreed not to add the extra costs associated with the removal & replacement of the pedestal sink costs, (normally a $150.00 charge), and provide it for free, and we also added an additional discount of $50.00. When our installation team was ready to begin the actual installation process, Mr. Cooper now presented them with a different, much larger sized 24" x 24" rectified tile, and he demanded a mirror finish, with 1/16" grout lines. Our installation team promptly notified our office about Mr. Cooper changing his initial materials selection to a more difficult tile, and his demanding an installation process that was outside of the tile manufacturer?s minimum acceptable installation specifications and standards. This install process is very difficult, time consuming, outside of industry standards, requires additional floor leveling, and would have been priced substantially higher, if this specific tile was presented to us during our initial estimate. Designer Lifestyles then presented Mr. Cooper with the additional costs required on floor preparation, and install related costs associated with this new tile selection. After attempting to negotiate with Mr. Copper on these additional costs associated with his different tile selection, Mr. Cooper decided not to move forward with this project, by not agreeing to these additional costs. Mr. Cooper was ultimately charged a fair price for the completed demolition portion, and promptly refunded 100% on the difference from his initial deposit payment, less our actual realized flooring removal demolition expenses. In an effort to maintain goodwill and customer relations, we later donated Mr. Cooper 50% of our actual costs of $569.03, which was our realized expenses associated with Mr. Cooper?s flooring removal costs. This $569.03 payment was later mailed with a letter, stating if Mr. Cooper removed his harmful review on Angies List, that we would promptly donate an additional $569.03, which would have given him a total of $1,138.06 in free flooring removal services. Rather than accepting these terms and our additional donation payment, Mr. Cooper began posting additional damaging reviews on other online publications. Mr. Cooper was refunded 100% on this project that was not initiated, and was not owed any additional monies. It was brought to our attention that Mr. Cooper may be working in cooperation and coordination with our competition to harm our glowing reviews and reputation. We aim to please all our customers, even the very difficult ones, and all prior customer reviews on Angies List are 100% accurate that grate Designer Lifestyles as an "A" rated company over the past several years. I would encourage anyone reading this to visit our website at; www.DesignerLifestyles.com and see what happy customers are saying in our reviews, or www.AngiesList.com to see our reviews for yourself. Sincerely, The Designer Lifestyles Team