Fox Mechanical

Run far away. Salesman was super nice and I went with Fox spending over $8,000. The next morning, our secondary overflow was leaking. I decided not to call then and talk to my husband about it. Then another secondary overflow that had never overflowed before was putting out lots of water, so I sent a text of the pictures. Fox told me I'd have to pay to have my drains blown out, over $300. Told them I didn't think that was fair and after talking to other AC companies, found they should have done that when they installed the condensers, including it in the price. The owner's wife was super rude on the phone while I was trying to be patient and polite. The more we talked, the ruder she got. Then the tech called and was rude as well. I couldn't believe this was happening! He said he would blow out two lines for the price of one PLUS a service call, after I'd spent $8,000 with them two weeks prior. That was their follow-up service answer after having a problem with install. Unbelievable. So rude. Told him I would get quotes, but did not cancel him. I called the office again and asked nicely for the owner to call me. The owner never called me and the tech didn't show up! I couldn't believe it. Called the company this morning, and owner's wife Lynn was so rude, it was unbelievable. She was talking all over me and wouldn't let me say anything. I asked her to stop so I could respond to her and she wouldn't. The only thing I did make out that she was shouting was that she didn't have to have the owner, her husband, call me just because I say so! What? What kind of answer is that to a customer? I was stunned! I was just trying to work out something reasonable with one of them, but they were so rude, it couldn't be done. Then the tech starts texting me and arguing and harassing me, arguing with everything I said. Again, shocking behavior from a company I'd just given over $8,000. They could have made a vapor lock when they installed, or they could have introduced debris when they installed, or they could have told me that the new condensers produce so much more condensation that I needed to have my lines blown, but they did not take responsibility for any of that. Now I know why they have bad reviews here and bad rating with BBB. Stay far, far away from this company or you may have an experience like mine and others have outlined in other reviews about them.

Had a great experience with the guys at fox. They did a very quick and thorough job replacing my Hvac. I will be recommending them to friends and family

We received a brand new a/c unit in march. I called this summer to ask why the temp was off by 5 to 8 degrees, the guy told me because it was so hot outside it would be like that. My electric bill has been almost $400.00. The attic is cool, the bathroom sink is all of sudden gurgling when the air comes on. Tried several times to call and nobody answers. This company is terrible zero customer service and to think we recommended this guy to our landlord. They really don't deserve a rating.

Dishonest. They used part of my old furnace on my new one. They told me it was a new system. Installation- shoddy. Hot air leaking out throughout system. System didn't work from day one. Run the other way unless you like headaches.