Vex Pest Control

The sales representative was very nice and convinced me that he would ensure I received good service. I gave a credit card I rarely use for autopayment and figured I would give them a try. The services were not great I still had spiders and ant hills still formed on my property. But after every service a notice of service was left at my door. I didn't really have a huge issue until I got a notice, in the mail, that I would be sent to collections if I didn't pay for services performed in July 2020 (at least 4 payments were processed with autopay, this is the only service this card is used for and the card has not changed) I was taken back by the fact I had not received any previous communication with this company that there was a problem with my automatic payment, they were given my phone number, work number and my email address when I signed up for services. Being unsatisfied with the services and the customer service I paid the bill by check and wrote on the bill I would no longer like to receive services. Months later I got another bill stating I would be sent to collections in 15 days. Knowing that no notice of service was left at my door since July, a payment for July services was sent and I asked to have services cancelled, I checked my bank account and verified the check cleared and called the following day. A girl answered the phone and stated that it was standard for the company to send invoices stating that the bill would be sent to collections in 15 days and that the services were performed after the received my previous payment, I tried to explain no notice of further services were given to me, she was not polite. After a few minutes and me stating that if this is how the company provided service I would make sure to let others know, she stated she would review my account and get back to me. She sent me an EMAIL, why could they not send me an email before?????? Needless to say don't waste your time with this headache, unless some work practices change within this company it is not worth it.

Gilbert was out today and did a fantastic job. He also knock down the old wasp nest on the house and shed. He is so polite and efficient. Thank you so much.

Very unprofessional! Going door to door during COVID19 with a mask below your chin! I tell you that I'm not interested for the 2nd time in 3 months then close the door and your salesman calls me a Prick! Would never use a low class company like this.

Gilbert was great! Informative and pleasant. Made sure my dog and her toys were safe. I would like him to be the tech for the remainder of my services.