Boom painting and general contractor

A family owned business that did a great job in our place. They were fast, courteous and did a wonderful job on our kitchen cabinets.

We are now 98 days into a 10-day bathroom remodel project, which is still not completed, and we have not heard from them for 2 weeks. Boom Painting and General Contractor is not a qualified contractor. Santiago is not able to fulfill basic responsibilities of a contractor and should not be hired for contracting work. Hiring Boom Painting and General Contractor is the biggest mistake we have made in remodeling our home, and we are now left to find and pay for someone else to complete unfinished and substandard work. We initially hired Santiago in large part because he indicated in our contract that the projected timeline would be 10 days. This was very important for us, as the request was for a bathroom remodel in a one-bathroom home (something that was very clearly communicated and stressed during our initial walk-through). Without having a bathroom, we have been unable to live in our home for over 3 months now. In addition to an egregiously deceiving timeline, and now an unfinished work product, for which we will have to come out-of-pocket to hire someone else to complete work that Santiago contractually agreed to do, Santiago repeatedly showed horrible work ethic, including the following: • Not showing up: We live on an island and would ferry in for the day specifically to meet with Santiago on days he told us he was coming in. He did not show up on several occasions and did not provide any notice that he was not coming. • Showing up late and leaving early: When he did come, Santiago would arrive at 10:00/11:00 AM and leave at 4:00/5:00 PM, typically including a 1 hour lunch break or Home Depot run, resulting in an average 4-5 hour work day. • Substandard Quality of Work: Crooked floor tiles, unevenly cut and placed wall tiles, sides of wall tiles not painted/grouted, wrong grout color, super glue spots on window, wobbly toilet – generally a “figure it out as you go” style that resulted in a substandard work product. • Uncompleted Work: Santiago did not install our sink, shower handle, bathroom mirror, or shower glass (which were all contractually agreed to); he also did not finish painting, light installation, sealant on the floor tile, or even replace our bathroom door, along with dozens of other standard finishing items for this type of project. Our bathroom is not currently functional. • Messy work area: Santiago did not properly seal off his work area, resulting in measurable dust throughout the entire house, making it inhabitable while he was working and permanently staining our new floors. He also left huge piles of garbage in our front yard for over a month without visiting the transfer station once and placed dirty tools on our new floors and on picture frames. • Ordering materials: Santiago did not order any materials in advance or have discussions with us prior to purchasing materials. He would call us from Home Depot and ask for our credit card number at the checkout desk, without showing us photos or confirming that we would like to move forward with the visible materials he selected. Any non-Home Depot items required many hours of research, ordering, and managing the delivery process from our end without any guidance from Santiago. He also over-ordered certain items and ordered things that he did not use. We paid for these materials, which have not been returned or refunded. • Other: o Blew a circuit which was connected to our refrigerator, leaving us without a fridge for several days and spoiled food; we called him immediately after he left when we noticed and he continued to drive home, did not take responsibility for the mistake, and we had to pay an electrician to fix it. o Drove on and tore up our front lawn. o Left us without a toilet for many days throughout the project, and did not tell us in advance, so we would go to the house, realize we didn’t have a toilet and have to turn around and find a place to stay for the night. We have given Santiago countless opportunities to fix / make up for his mistakes, ultimately realizing that he is unfortunately incapable of doing so. We are sad and disappointed to post this review but feel that it is important that others who are remodeling their home do not make the same mistake that we did.