ATGStores.com

ATGStores.com launched its first website - LightingUniverse.com - in 1999 as part of a business plan intended to help people quickly source lighting products for commercial and residential use. Today, that philosophy has helped us grow into a company with a selection of some 5 million products from more than 4,000 name-brand manufacturers in 16 product categories that include Lighting, Plumbing, Hardware, Furniture, Outdoor Living and Sporting Goods. Service & Selection At its core, ATGStores.com is a result of customer loyalty. Our growth was made possible not by investors, but through an ever-growing customer base that reflects our commitment to high-quality service and selection. Our selection is unique in online retail and includes some of the biggest collections of lighting, furniture, hardware, décor, tools and appliances found anywhere on the Internet. But, the selection is only half of the equation ... The other half is made up of our highly trained Pro Sales Staff, Customer Service and Sales Departments; the many faces behind our products that make ATGStores.com such a successful online retailer. Our weekly training seminars and advanced IT systems keep them razor sharp so that our customers get the best service and products available. ATGStores.com Pro Sales Network ATGStores.com continues to innovate and now contractors, developers, architects, designers, builders and other professionals are welcome to use our Pro Sales Network to plan and schedule projects, get quotes on bulk purchases and even share their portfolios to grow their networks and attract new customers. You can even have a sales representative assigned to help you find everything you need. Not a pro? No problem. Our customer service team is available by phone, email and online chat 7 days a week. Contact us and we'll do everything we can to help you shop smart and save money on the products you need for your home and your life. The Lowe's Connection Our company's customer-driven growth is reflected in everything we do, from our diverse product offering and project management tools to the entrepreneurial culture our customers have supported from the beginning. They are who allowed ATGStores.com to become a premier market leader in online sales of home furnishing products, and it was this market leadership that attracted the attention of Lowe's, Inc. In 2011, Lowe's acquired ATGStores.com as an independent, wholly owned subsidiary that continues to thrive as a stand-alone company - only now customers have access to our vast product selection at more than 1,700 Lowe's retail locations as well as on the Lowes.com website. Our message that "We've Got More" is an invitation to our customers to enjoy the same great customer service with the addition of a greatly expanded product selection and a unified customer experience across ATGStores.com and Lowe's. Earns BBB "A" Rating, Google Trust & StellaService Recognition The invitation to join Google's Trusted Stores program is a milestone in ATGStores.com history and came quickly on the heels of an "A" rating from the Better Business Bureau. Google's offer to insure our customers' purchases through the program is a vote of confidence we greatly appreciate, but it is our intention to exceed your expectations as well as theirs. This is the kind of commitment that has also earned us high marks from StellaService following an extensive evaluation of our customer service and delivery reliability. StellaService, an independent analytics firm, reserves its recognition for those few who meet very strict criteria in customer care. ATGStores.com is now going to ship your order for free - no matter what it is - if you live within the continental U.S. When we asked ourselves how we could further improve your experience (and online shopping in general) the first thing that came to mind was to find a way to offer free shipping on everything with no membership fees or minimum purchase limits. So, that's what we did. You don't have to sign up and you don't have to spend a certain amount to qualify. There are no gimmicks and no exceptions - just free shipping on everything. We believe in putting you first. To do that, we know we have to deliver great products that suit your tastes and lifestyle as well as your budget. That's why we are also proud to offer you our Best Price Guarantee: If you find a better online deal we'll not only match it - we'll beat it by 10%. ATGStores.com partners with many manufactures that specialize in custom products, and for the longest time we had to accept restocking fees as a way to offer those products - but no more. We've eliminated restocking fees in the hopes of further expanding your selection and making it easier to find what you need at the right price. As with our free shipping policy, we believe this will increase your home furnishing and décor options while delivering a more satisfying online shopping experience. The ATGStores.com StellaService and BBB ratings are a product of perseverance. We've spent more than a decade in the same location in Kirkland, Washington, establishing a reputation as a home to exceptional customer service representatives. While many choose to ship these jobs overseas, it is our belief that hands-on teambuilding here at the headquarters fosters a more dedicated customer service-oriented community. Everyone at ATGStores.com works tirelessly to improve the customer experience and we welcome any and all suggestions on how we can meet and exceed your expectations. We invite you to leave reviews on your purchases and also connect with us on Facebook, Twitter, Pinterest and Houzz to share your thoughts and keep up-to-date on what's new at ATGStores.com. Thank you for visiting ATGStores.com and we hope to hear from you soon. Sincerely, ATGStores.com Management