Jacobs Painting

Robert and his crew painted our basement late October 2016. They were very professional and knowledgeable in their field and did not try to pressure us into anything in fact it was the exact opposite. Our walls were pretty much a mess from the last paint job with paint boogies and a deep dark red paint color. Horrible. Robert and his crew sanded the walls, primerd and painted , sanded again and added a second coat then sanded and touched up afterwards. In my opinion, they are true craftsman. They actually took the time to do the job right. they also perform their work as if they are working on their own home. I know it sounds corny, but it was almost like having old world masters working, just the care they took in doing it right. as far as price, they are definitely comparable to other companies out there. Again what sold me was the honesty, care, and knowledge they brought to the table. We are actually proud to brag about and show off our basement now!

Having used this company once before and liking the work of the painter Robert, the owner, sent to our home we decided to use this company again. This time there were two different painters and Robert himself that came to do the painting. This was a surprise for my husband so Robert had agreed to bring a second guy and get the work done in one day. Robert was informed that I had injured my back and I asked him what I needed to do before their arrival. He stated I should just remove anything fragile. I did that . In my opinion, this time they did not leave my home the way they found it . Mud from shoes was on the shower and throughout the house were they had stepped. Blood was found on faucets, bathroom towels and walls where they had worked . All the heavy lifting wasnt moved back by them even though Robert asked me what I wanted and I had said I wanted it moved back. Touch ups and second coats needed to be done. I sent Robert pictures and he requested to talk to my husband and me in person. I thought he was coming to make it right, but he came off as very amped up and seemed to try to blame me even saying it was a set up. He complained to my husband how I didn't move the furniture and have the place ready to go for them He told my husband he should have left right there and then and not taken the job. He even said he pointed out the mistakes and that I had known about them. He talked just to my hustand and when I talked he would talk over me and try to have a conversation with my husband. He seemed to me to be very rude towards me and was getting me very upset and I felt insulted. He offered to come back and do the work, but at this point my husband didn't feel comfortable with the way he spoke to me and him being in our house alone with me or anymore . We came to a verbal agreement that rather then have them come back Robert would send back a small portion of the money paid. My husband said he would rather fix and finish the work at this point . Very disappointing to me since this was a gift to him. Robert was in agreement and told us he would send the check the next day . We never received the check and were left with having to clean up, complete touch ups and add a second coat.