Five Star Fence Co

We bought a house that needed some new fencing. The neighbor on one side had used Five Star Fencing and their fence was very handsome and well-built. Our neighbor on the other side of us agreed we needed to replace our shared fence and we wanted to use Five Star Fencing. It took several months to get them out to our homes (3 neighbors). They did a great job but left a few details undone. I didn't pay the final half of the bill. I called several times telling them I'd like the job completed and pay the bill. It took many weeks before they were back but neglected to finish one last thing. I was tired of talking to them and paid the bill and had someone else finish. This past spring our neighbor behind us was ready to replace our shared fence. Again because we wanted the fence to match the other two sides, our neighbor contacted Five Star. She sent them a deposit. We waited all summer as start date after start date passed by. It is now December and our falling down fence has not been replaced. This company does great work but only when you can get them to show up. Rather sad. They need a business manager.

Five Star Fence Company gave the best bid, and was able to accommodate some landscaping needs. They quoted 2 weeks waiting and 1 to 1.5 weeks to do the job. 12 weeks later, the fence was complete and the landscaping was only partially done. After meeting to pay the final payment, they offered to do the remaining work for free (minus the cost of materials) to make us feel better about the delays. I have not seen or heard from them since. My phone calls and texts are ignored. In conclusion, Five Star Fence Company does good work when they show up. They might be better or more punctual if you’re a commercial job, but if you’re a residential customer, be prepared to wait. If you’re a residential customer and need the job done in a reasonable time frame, don’t hold your breath, and don’t use Five Star Fence.