McFall Masonry & Construction

RUN WHILE YOU CAN! Due to them not being licensed, bonded, or insured, and also not on BBB, there's literally nothing that can hold them accountable when they take your money and use them on other projects. DON'T give them more than half until completion or a 3 week project will result in 6 month headache that results in the threat going to court. My project consisted of concrete, woodwork, masonry, and interior work and I have pictures of what their work really looks like. Please email anything to truthaboutmcfallmasonry@gmail.com and you can see for yourself. I don't do this out of spite, but to genuinely warn people so you don't have to go through what I did. There are way better managed companies out there. Use them! Don't be fooled by the low price. They raised mine after they started and tried to do it a second time.

*** NOTE: This isn't a bash, this is a real story regarding the service, or lack thereof received by McFall. If I could post the many pictures of the rubble pile, finished product, CUT hose, I would. We brought McFall Masonry in to bid the rip out and replacement of our front sidewalk with a mini pebble aggregate slab (approx. 25’ x 4’). The price came in around the middle of the pack on the bids we received, and since the neighborhood had used them for years for annual brick wall maintenance, we felt we’d be in good hands. The bid was left with us on 5/17/16, we initiated it 5/25/16, and work didn’t start until 6/21/16. Although I understood weather played a role, I felt the delay and lack of communication was excessive and unprofessional. On 6/7/2016, I had the owner, Dan McFall, come out with his lead project manager to look at a few bathrooms we wanted remodeled. While we were waiting an extra 20 mins for his PM to arrive, I took Dan next door to show him our neighbor’s sidewalk that had been done in hand seeded, mini-pebble aggregate, in order to make sure he understood what our finished product needed to look like. Once work began, the guys who were onsite were excessively loud, cussed, smoked, flung concrete on to the house, and even classed up the joint and went shirtless. Once cut out, the old slab was put on the street in front of our house, rebar hanging out and all, with no signage or warning cones for safety, and left for several days before being picked up, only after I pushed for it. The crew let me know that while they were cutting the concrete, they cut my hose. No big deal, since they said they’d replace it. They ended up bringing a ‘no kink’ equivalent, stating it was the replacement, only to take it back upon job completion. They ended up leaving a 50’, $9.99 special, to replace a 75’, $50 ‘never kink’ hose. When I brought that to their attention, they said the guys didn’t cut mine (see pics – obvious cut), but rather, the hose exploded. After a back and forth, they ended up pulling the $9.99 special in favor of a slightly better, but still cheap, 50’ hose. Prior to the slab being poured, I spoke with the project manager and the lead guy on the crew to reinforce the finished product we desired. Like I did with the owner Dan, I showed them our neighbor’s mini-pebble slab. They both told me that if the concrete they ordered didn’t meet that expectation, they wouldn’t pour. Later that day, I came home to find they had poured, and the final product ended up being a very inconsistent pour. Some areas had a lot of rock, some very little, and some, none! An acid wash didn’t help matters. The crew said they were going to seal the slab, something we had not discussed, but something I felt they wanted to do to try and improve what already looked like a sloppy job. When the seal was finally put on, you could see that sand was mixed in to provide a grit, only, the sand wasn’t evenly dispersed and sealed, the sand was thrown down in globs and sealed over (see pics). This made the slab look exponentially worse. I immediately sent pics and contacted Dan, who said he had seen it, and thought it looked good. He agreed to come out and look at it with me, and upon coming out, both denied seeing my neighbor’s pad, and admitted his guys did an ‘average’ job. When you’re spending thousands, and the slab is smack dab right in front of your house, an average job isn’t ideal. We agreed Dan would return the next day and work on fixing it. He later texted me and told me he wanted to wait a week to let it cure. About a week later, with no response to any of my messages requesting his onsite day to return, I told him that we needed to either fix it, refund me, or do nothing and I’d fix it myself and pursue reimbursement through the BBB. The business has not responded. Come to find out reading BBB reviews and others on various sites, this is common practice. Average work that if not received well, is left in place, with no resolution. In fact, the McFall website goes out of its way to combat the internet and negative (honest) reviews, claiming that it’s unfair that people can put anything they want online. Well, if it wasn’t for that right, the McFall business wouldn’t have the chance to put up on its website, the smoke and mirrors I’ve read. Since this, I’ve been in contact with our HOA on this contractor and was told there was negative feedback from many in the neighborhood on the work of this contractor. The HOA has told me that It doesn’t look like McFall will be welcomed back into our neighborhood. What was an easy resolution has now turned into two unhappy clients and a good amount of lost business via new projects and referrals.