Kingdom Roofing Systems

There is a short story and a longer story for those of you that like to read in full details and those of you that just want a glimmer of what happened and why I suggest staying away. SHORT STORY: Terrible communication from start to finish. I'm rather certain (as are 2 other companies) that they did not complete the repair that they said they did. They can't prove to me beyond a reasonable doubt that they did and refuse to give me my $800+ back. Also, all of their employees have been nothing but rude except Ryan Martladge who I spoke to after the first incident but he isn't back until Wednesday (7/20/21) and everyone refuses to let him know that I've called and asked to speak to him (even before he was out of the office). Very untrustworthy. LONG STORY: We had a leak in a very odd spot so we knew it had to be related to the roof and not plumbing. The first time we called, they rather quickly decided it was the pipe boot that goes over the bathroom vents and "replaced" both vents. Terrible communication is what did me in the first time. People just showing up unannounced and in unmarked vehicles, etc. The second time I attempted to use them, it got way worse. The leak randomly came back 6 months later and I had spoken to Ryan Martladge after the first incident and he told me to call him if the problem came back to give them another try. Kingdom was my first call with the leak reappeared and they sent out Austin Collier. Austin showed up and was here for about a total of 20 minutes. He went on the roof and couldn't see anything obvious so he decided and told me that it had to be the part that goes along the seam where the two sides meet and that we should replace it. He said he'd send me a quote. Which I still have yet to recieve. After I received no quote, I called two other companies to come out and both other companies spent 2+ hours trying to figure out the source of the leak and after going on the roof (and knowing that I had told them that the pipe boots got replaced in December 2020), they both came back and said that they were very certain that those pipe boots weren't new. Also, both other companies ended up finding the source of the leak which had absolutely nothing to do with the pipe boots. I attempted to reach out to the company to ask if they could prove that they did the repair that they say they did, and all I got was an order form (which that only proves you ordered something but not that it got installed) and a "before" photo from very far away. They had no other proof and refused to give me a refund on what I'm quite certain they did not replaced. I hope they learn to take before and after photos if nothing else.

Kingdom was amazing to work with. I have always been told to get 3 bid...my whole life. I called 3 companies. One never showed at all. The 2nd came and the salesman seemed very rushed and did not spend time with me. Kingdom spend a full hour diagnosing all the problems and gave me a proposal on sight. We decided to go with Kingdom because the went above and beyond including getting into the attic space and identifying we had spots with no insulation and the roof attic was not vented properly. We got financing from them and for a brand new roof, adding insulation and fixing the venting problem we only pay $138 a month! I was shocked! They crew showed up the exact day we were told. They worked sunup to sundown and finished the entire job in only 1 day. I could not say enough good things about everyone I dealt with. I cannot wait to have them do my siding and windows next! Thanks Kingdom!

my sister had work done and very dissatisfied !!! it took over a month before they even got started and their employees looked like they were released on parole... she has considered a law suit please be careful they give the kingdom a bad name

Easy and trustworthy to work with and did exactly what was asked. Would highly recommend.