National Air LLC

I was referred by Costco to National Air to install a Lennox AC unit. Two years later, the unit stopped working while we were out of town. I called National Air to come out and take a look since they had installed it, and thankfully they were able to come that same day (a Friday). The man who came to evaluate the issue was quite rude to me and my husband. Everything he said to me made me feel like I had something wrong or was a complete moron - first he asked if the unit was off and how long the unit had been, and I told him everything I knew about the situation. He continued to ask me the same question again and again, to which I replied "I don't know, there's the error code and the panel says it won't start again until the error is cleared." Once he had evaluated the problem, he stated that the motor had blown because we had "abused" our air conditioner and we should have purchased the maintenance plan from National Air. Again, he was very rude about it and was basically chastising us like children saying he could not believe we had let it get that bad, there was clearly mud caked everywhere, and that the warranty probably wouldn't cover the issue because it was clearly neglect. By then it was too late on Friday to get the part and repair, so he said the company would call Monday. That weekend, a friend of mine who is also HVAC licensed looked at the unit and basically told us this guy was taking us for a ride in terms of telling us it was our fault. On Monday, National Air called and said they had the part and could install that day between 12-4 and would call before coming by. It ended up raining heavily, and when I hadn't heard anything by 4:30 I called to check on whether they were still going to make it out that day - it was understandable if not, given the flooding around the city. I was told that they would absolutely still be coming by that evening as long as I was going to be around, and I told them yes I will definitely be here waiting for them. I never heard anything from them. At 8:30 pm, I called again and was routed to an answering service who I gave my information to and was told to expect a call back that evening. I still never heard anything back. Tuesday morning (today, in fact), I got a call from the same technician who had come out previously saying he would be coming by shortly with the new motor. I asked what had happened the previous day, and why I had not been contacted and the man was again very rude, stating that he had nothing to do with whoever told me they would absolutely be coming the previous day and that he was not going to risk his life to install something in the rain. I told him I understood and that the rain itself was not the issue, but the fact that I waited around all day and was never communicated with was upsetting. He continued to ignore my comments and kept interrupting me talking about the rain and the weather so I hung up and called the office. Again, I was routed to the answering service. While leaving my contact information yet again, someone from the office called. I relayed what had happened starting with the encounter on Friday and the technician's rudeness and the woman apologized. I stated that I upset about spending my entire day waiting, well into the late evening, as well as being treated poorly by their technician and that he would not be allowed anywhere near my house. I asked what the company would be doing about the situation they had put me in, and ultimately they said nothing. I will never work with this company again.

Never responded to my inquiry!