Express Appliance Repair of Mesquite

I only got as far as the first phone call. I was asked what the machine was doing and before I could finish explaining he interrupted me and said "I know what it is" and when I tried to explain what else it was doing he became short with me and acted like he was irritated and didn't want to hear anything else about it and continued to proceed with trying to set up an appointment.At this point I already felt uncomfortable with the conversation, his people skills were very lacking for someone representing a company. I continued on and asked him if it was possible that the cost of repair could end up costing as much as a new machine. He said he didn't know how much the cost of the repair would be until a technician looked at it. So I repeated my question, is it possible, though, for the cost of repair to be as much as a new machine. He said I can't give you a repair cost without seeing it first. I said I'm not asking for a quote, I just want to know if it's possible for the cost of repair to be as much as a new machine. He got a lot shorter with me by now and said "I just told you sir! I don't know how much it will cost to repair it without looking at it first!" That's when I decided that, for me personally, his refusal to answer a clear question requiring a simple yes or no answer,and how quickly he got irritated with my questions, was a testimonial to his character and the way his company does business and I wouldn't want him in my house around my family...Such an unpleasant experience and feeling pushed me to leave this review.Save yourself some aggravation and don't make this phone call.