QUALITY FENCE CORP

Extremely Poor Experience – Unreliable, Overpriced, and Unprofessional Behavior I hired Frank Criado (FM Quality Fence Corp) aka Quality Fence and Gates Corp on Thumbtack for a second project after a previously acceptable experience. Unfortunately, this follow-up job was a major mistake. I trusted Frank to complete a painting, turf, and drainage job, and he assured me he would do the work for the cost of materials and labor to support his team—what I was told would be a fair deal. However, I ended up paying over $8,400 for a job that appears to have cost under $3,000 in total materials and labor. After paying 50% up front in November 2024, it took nearly four months for him to begin work, despite my repeated outreach. Communication was poor, and the delays were constant, with one excuse after another. When the work was finally completed, it was rushed and substandard. The concrete was not properly sealed prior to painting, which has already resulted in bubbling, peeling, and a dangerously slippery surface—an obvious safety issue, especially in a household with elderly and disabled individuals. A non-slip additive was never used, and now I must hire licensed professionals to redo the entire job. Additionally, the payment process became extremely uncomfortable. Although I had every intention of completing payment, Frank became aggressive and confrontational. I ultimately had to involve law enforcement to have him and his crew removed from my property after a tense encounter. This has been the most stressful contractor experience I've ever had. It has caused emotional distress for my family and left us with unfinished or defective work that requires costly repairs. I cannot recommend this company based on my experience and urge others to exercise caution before hiring.

Warning. Don't hire Frank. He will take your deposit if he wants to that day and never come back. Check out his F rating in the BBB. I will also file a report there too - if it can help one person. I see he's on Thumbtack with similar but different company name. Avoid this business!

Horrible experience. Frank came out in august 2023 to do measurements for a fence and I paid a deposit. That was the last time I ever saw him. Supposedly he filed to get a permit to build the fence. I have not seen the permit or whether it went through. Frank provides no updates. Frank doesn’t answer my calls and rarely answers my texts. I complained numerous times about the lack of communication. Nothing changed. On January 9, 2024 Frank finally texted me back that when he returned to miami the following week he would return my deposit. As of March 4, 2024, the deposit has not been returned. The fence was never installed..

In August I contracted with Quality Fence Corp to have a fence installed in my backyard in a new development. After several communications with Frank indicating he was waiting on the permit from the city, I decided to contact the city myself. The city did not have any indication of a permit request from Frank for my property. This was 4 months ago...still no fence, still not permit request. I began contacting Frank two weeks ago requesting a full refund of $1,265 which he requested up front upon contract. He told me his book keeper would be sending out a check to me. No check. I called Frank to follow-up, he hung up the phone. When I tried calling the number again, it was disconnected. I will be taking legal action as Frank has frauded me out of $1,265. PLEASE DO NOT USE THIS COMPANY FOR FENCING!