Basin Appliance Repair

When my dryer broke under warranty, Electrolux contracted with Basin Appliance Repair to come and fix it. He arrived on time - which is about the only positive thing that I can say. He spent just a couple minutes looking at the dryer - pushed the button and determined that it needed new computer boards. He said that he would order them and be back in about a week to complete the repair. 6 days later I had not heard from him so I called to leave a message with my phone number (instead of my husband's who was out of town). I never heard back. I left a message the next day as well. I never heard anything. I sent an email the following day requesting a call just to confirm he had the correct contact information. Again, I never heard from him. Over the next week, I contacted Electrolux several times trying to get a service update. They were unable to make contact with Basin either. Two weeks went by and I FINALLY got him on the phone. I gave my name and said I had been expecting him to return my call for quite a while. In one breath he said that he cancelled my call for service and hung up on me. I have never received such poor customer service. He was not thorough in his problem diagnosis. He was not professional or courteous in providing a return phone call or service update. He was down right rude in hanging up on my w/o explanation. He never actually provided the service he was contracted for. I would not recommend this company to anyone.