Silverman Mechanical Corp

We had the owner Steve come diagnose a problem and he was able to this was in April. Unfortunately Steve forgot to take my heating systems information to get the part, I do not live in this home so this was a small hiccup. I than spent a month calling Steve weekly to see if he found the part each time we spoke he assured me that he would call me that next week this continued for about a month finally I called him and he told me he was not able to find the parts and I would need a whole new heating system. I asked Steve to get me some pricing and I would call him on one of my trips up to let him know I would be there so he could come and take the measurements he said he would need. I spoke with Steve and let him know a week in advance when I would be at my home and went up day earlier so that he would be able to have two working days to come and take just his measurements. The first day he did not show up the next day I called in the morning to make sure he was coming his receptionist assured me he would be coming as soon as he took care of the emergency in Albany he did not come that day nor did I get a courtesy phone for letting me know that he would not be coming. Upon returning home I called he apologized at that point I asked him to get me some pricing for the new system Steve informed me that it was the wrong season to put a new heating system. when I asked him why he simply said he was too busy. After calling Steve for over 6 months I have Not gotten an estimate and rude is an understatement when I again asked him if this is how he ran a business he said I don’t know I guess so ! I’m truly disappointed because this was a company that I had initially trusted because of their good service in the case of an emergency but unfortunately if you’re looking for someone to actually follow through I don’t think this is going to be the company you want to use.