Burgess Flooring

DO NOT HIRE. They scheduled for 3/19 7:30a, showed up at 10a. Had most everything I own in garage, except 6 pieces of leather furniture and appliances (all 1 week new). Discussed during estimate if I should leave those boxed and in garage to install after floor install. Was told by Tina, no, have them installed. I informed Joe we were available to move furniture and appliances. He said he would do at no charge. Told him not a $ issue, do not want items damaged. He said nothing would be damaged. They completed job (902 sq ft) shortly before 2p). Impressive, No. My husband pointed out a DEEP 3 ft scratch on flooring. Joe colored it in w/ a black Sharpie pen. Told him not acceptable. He said BUT I will have to take all that up to replace (it was only @ 5ft and all had been cut to fit). We insisted, he did. My husband then pointed out a large scratch on new dishwasher and Joe took same black Sharpie and attempted to color my dishwasher, my husband stopped him. And no my dishwasher is NOT black so that did not make sense and is NOT acceptable. My husband pointed out a large scratch on three pieces of leather furniture, all on same side facing out where the 4 member team had passed by for hours scrubbing them w/ tool belts instead of pushing over a couple of feet to avoid, and yes there was plenty of room to do so. Joe then became frustrated and went outside instead of discussing. When he came back in I told him I would pay $800 (more than half the $) and the rest when resolved. He left w/o taking the $ and said "I will get my wife and be back later. Tina showed up 2 dys later w/o Joe stating ALL she could do was apologize for Joe. She then deflected by talking about, Joe was upset the day of install because my daughter lost her dog, our employee Kenny is not a good employee, is a single dad, I told Joe to fire him but he feels sorry for him, he sometimes don't show up for work. She also said Joe pays these boys by the hour and wants them to complete a job quickly, Kenny works better when he works on jobs w/ Joe. Really, as if any of that mattered to me. I then paid her the $800 and told her I would pay the other when resolved. She said she ordered a dishwasher door panel for $46 but would not be in for 3 wks. I insisted it be ordered from GE Appliances and be installed by GE to avoid voiding my warranty. It is my house, my appliance and my warranty, and the replacement should have been ordered by ME but she took it on herself. Still was not rcvd and installed until 4/6. She said multiple times she does not want to talk about the leather furniture repair. But yet she wants to talk about her personal problems and employees personal problems. She did offer this: she said they "benched" Kenny and another employee for 2 days w/o pay. As if that resolved my damages. It saved her $ but did not repair my damages. I was also told by Tina at time of estimate, the dishwasher would not be pulled out or need to be installed again, the flooring would go under up to the front feet. Well, they did pull out, then jammed back in unleveled w/ the insulation and insulation mat hanging out both sides. I had to have a local appliance store owner to adjust, level, and replace insulation and matting. I could not use the dishwasher until 4/6 for fear of leaking and ruining the new flooring. I knew if that were to happen they would do nothing, as was their track record so far. I was forced to get third party involved because of their actions or lack of. I involved my insurance company for advice. They advised to file a police report for damages and request their insurance company information which they refuse to provide. I have filed a report w/ Dept of Justice Consumer Protection and w/ the BBB and will follow advice of insurance agent in case I need to take it to court. I am not the only client to have such problems w/ them. There are others. As simple as it sounds, if Joe, the person who was in my home and supervised the team that did the damage, would have stood still, made eye contact, instead of making me talk to his back as he was walking away, and just apologized, this could have been so different. I do not know which one person actually did the damage, have never accused Kenny (don't know which one IS Kenny) but I do know as business owners Tina and Joe have bend VERY unprofessional.

Joe and Tina were a pleasure to work with. This was my first home and I was so overwhelmed when it came to changing the floors to what I wanted and understanding why other companies cost so much. Tina took the time to assist me with purchasing my carpet, and took many phone calls from me about the laminate I was desperately seeking out. Joe and his crew were clean, respectful of my belongings, and stayed on schedule (which is a dream in construction). This team is extremely knowledgeable and down to earth, and I have already referred him to several co-workers looking for new flooring. The wood laminate looks wonderful, as does the carpet in the living room, hall and stairs, and I was able to save some money. I am now looking forward to him installing tile in the kitchen soon!