Supreme Cooling Heating and Air Conditioning

On Thursday I requested assistance with my Water Heater. The guy came out and looked at my pilot light and said it was out. He charged me $90 to assess the situation and then said he re-lit the pilot light and all I needed to do was wait 30 minutes to an hour for hot water. I waited 2 hours and still didn't have hot water, so I went down to look at the water heater and the pilot light was out. So I tried to light it since I seen what he did, and it would light, but when I let go of the button it would immediately go out. Upon research I conducted I figured it to be the thermocouple, so I called them the next day to tell them what was wrong. They sent someone else to look at it and this guy said he thinks its the Gas Valve. He stated he would look for one on Saturday and if he couldn't find one he would look and call me on Monday. He didn't call me on Monday I had to call them, and they told me that they contacted the manufacturer and the gas valve was good, that I needed to contact the gas company because the gas pressure might not be good. I contacted the gas company and they came out and said the pressure was good and proceeded to test the thermocouple. They told me the thermocouple was bad and that I needed to replace it. That guy stripped the thermocouple putting it back in and over tightened it. I called back to complain about the service I was provided and they insisted they did the right thing. I told them don't worry I will fix this myself, I know more now then I did before from youtube. I attempted to fix but because the gas guy stripped the bolt I ended up breaking the gas valve. I called 24-7 PLUMBING AND DRAIN 951-288-5229 to come out and fix the stuff. They came out to look at the issue and said they didn't have the part but would order it or I could try the warranty, I told them I just wanted them to order it, they was able to get the part the next day, fix the water heater the next day and provide me a military discount. In the end something that was a $20 fix ended up costing me over $370 because of the incompetence of this company. If the first person that showed up did his job correctly myself and my family wouldn't have had to spend a whole week without hot water. I didn't do my due diligence because I just got back from deployment and was trying to get this stuff fixed in a hurry before my 7 month old came to the house. Nothing short of reimbursement would make me satisfied with this company. They do not care about their customers, they only talk like they do when they have you on the phone. They didn't offer any type of reimbursement they only offered to come out and assist with putting the thermocouple in that I went out and bought on my own. I do not recommend this place at all. I tried calling before I wrote this review and the lady just said I am sorry you feel that way. The guy called me back to try and explain it was a misunderstanding of what he thought this was. Call 24/7 PLUMBING AND DRAIN (951) 288-5229 if you want true professionals and people who care. Michael Carpenter GySgt USMC Dogevoli07@gmail.com

They were phenomenal. Supreme came through and figured out what the problem and repaired it when 4 ither companjes couldnt do the job. And they showed up in a timely matter with a 30 min prior to show up courtesy call.i would highly recommend supreme to all my family and friends.