Trees on the Move, Inc.

Disorganized Pre-Sales process. Met with Sales Rep Steve B. on April 27, 2020. I walked around the property to share the scope of work needed. Send survey the same day to Steve to save time designing proposals which he said would take about a couple weeks. Over the course of the next 5 weeks, called and texted Steve, and when we spoke a couple of times said he is working on it, but never wanted to commit to a date. On May 29, I called the office and spoke to the receptionist explaining my frustrations, and she only provided excuses and said they were very busy. Learned that at the moment they were actually having a company lunch and Steve was eating. I texted Steve right away. To this day still no reply. I am not sure if this inability to communicate with customers translates to the service or operations side or maybe just a reflection of Steve. I would ask more qualifying questions and double-check whatever the salespeople say with ops or service, for I have seen this before and feel like you can't trust salespeople. A dissatisfied prospect who will have to take business elsewhere!