Roofer - Newcastle, OK
Str8up Roofing and Construction is a roofing company with the expertise, stability and experience of a nationally recognized company. We are a family owned local company with offices close to you for your convenience.
I am writing this review in hopes that it will save someone else a little aggravation due to the complete lack of customer satisfaction in the world today. It is a little long but I wanted to describe this event in detail so you can see how this was a major issue and not simply a one-off incident from an upset individual because of minor things. In late April 2021 we had one of the worst hail storms I have been through which caused damage to my home and truck. As expected, the neighborhood was swarmed with roofing companies wanting to represent us against the evil insurance companies and take care of our roof. A sales representative from Str8up Roofing (which is a local company) stopped by. After talking to him we agreed to have Str8up fix my roof and discuss additional items I would like to have quoted. I also stated I wanted to wait until after storm season which is generally May to July. He said no problem and that a representative would be contacting me to schedule a time to discuss my needs and when I would like to start. This is where things take a turn. The following Monday a truck shows up with roofing materials to be dropped off. I told the driver I was not accepting the materials because I have not talked to the company yet. I called Str8up and spoke with their VP. I informed him of my discussion with the sales person and how I wanted to wait a couple months for a little insurance so that I do not have to replace my roof again incase another storm comes through. (Keep in mind brand new homes were built in my neighborhood weeks before which required new roofs). The VP tried to tell me there is no storm season in Oklahoma because we get storms all the time (paraphrasing). All though this is true, anyone that lives here can tell you the majority of destructive storms come from May to June. I informed him that regardless of this I do not wish to proceed until August. He continued to be argumentative and deny my wishes and told me the sales person would contact me to go over a schedule. I was going out of town that afternoon hunting and did not carry my phone. Two days later I get a picture from my wife showing the materials had been dropped off against my wishes. I had to cut my trip short and return home. When I contacted the VP again on my way home, he continued to try and bully me into having them work my roof instead of respecting my wishes. I asked him to remove the items from my driveway and schedule the work for sometime in August. This went on for 10 minutes when I agreed to meet him in his office the next day. Same story another day, the VP continued to attempt to sway me into getting my roof repairs complete before I wished because they had ordered the materials and dumped them in my driveway blocking access to my garage. After several minute of back and forth we agreed they would remove the materials from my driveway and perform the work in August as I had originally requested. He told me he would call me back that evening to confirm the details. I never received a call that day or the following days. I called the sales associate back and informed him I did not wish to do business with a company that disregards the wishes of the customer for their own profit, he apologized and informed the VP. I promptly received a return call from the sales associate who told by the VP was talking to the president and he would call me back. The president calls me and goes into the same tactics as the VP and went straight into why they should complete my roof and at no time did the president or vise-president of Str8up care about my wishes and only themselves and the inconvenience their bad business practices caused themselves. I was given the excuse that the materials could not be returned to the vendor because of the backlog in roofing materials and that they had no storage space to put them. I find this highly unlikely. Even if it were fact, it was not my problem. I did not ask for the materials to be delivered when in fact I specifically told them I did not want this done until August. Against my better judgement I told him they could do the work the next day so I could get rid of the materials blocking my driveway. He said the crew would be there the next day between 6:30 and 7:00 am and he would be here to personally see to it. The crew showed up at 6:10 and did not even have the curtesy to say they were here. They got on the roof and started tearing it off with my wife’s brand new 30K car sitting in the driveway below the roof line. Other shady things happened that I will not write about. Just be aware before you sign anything to get a quote from a contractor before they talk to an insurance company and get in writing their detailed scope of work and timeline. No matter what the cost they will ensure it equals the insurance estimate, and in most cases, go back after the insurance company for more. My insurance company has always done right by me and do not enjoy listening to a company I am employing talk about another one like they are doing me a service. I did search the company on the Better Business Bureau site and other review sites and they were mostly good with a few negative comments about bullying and money issues. I never once questioned the quality of work but I highly question their business practices.
DO NOT USE THIS COMPANY STR8 UP ROOFING is the worst company I have ever dealt with. They took 4 days to finish my roof and still had to come back a 5th day. Their customer service is the worst. Tyler Lewis when he came he sold us a good story, but when you have a problem, does not return your call. The Dillon guy is the pits. If you live in Texas DO NOT USE THEM. I would not recommend them to anyone, I will keep letting everyone I know not to use them,
422 S Main St
Newcastle, OK 73065
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