Chesterfield Tile Co. Inc.

I made an appointment to have tile work done in a bathroom. I made the appointment about 10 weeks out. I called the day before to confirm. The day they were supposed to come I received a call saying that due to funerals and being short on workers they could not come. They rescheduled for the upcoming Saturday. No one ever showed or called. I have since read many negative reviews with some of the circumstances being similar to mine. A very bad experience overall.

The whole floor needing to be replaced in a shower, and the shower retiled after that. After reading a lot of nice reviews for Chesterfield Tile on a popular commercial review website, I was looking forward to getting this smaller job done, because I have two bathrooms at another house that I wanted completely tiled afterward, and this made for a good test before shelling out more money for a bigger job. First, the good: 1). The price was good, in my opinion 2). Everything from initial contact through sales visit and estimate went great. 3). The two guys that came out to perform the work were nice. The disappointments: 1). Chesterfield Tile selected and installed a color for the walls that I didn't agree to. The shower floor and floor tile are fine though - the problem was just with the walls. When I called in to point out the issue with the tile color on the walls, that is when things went downhill, and I lost all confidence in their company. The owner tried various tactics on that call to force me to accept the wrong color including gruffly grumbling "read the contract". Fact is that contract didn't mention any color - we had agreed verbally on the tile's color, and I took the owner at his word that he would do what we agreed to. To his credit, but only after a long and ugly argument, he did eventually agree to replace the wall tile at his expense. My problem was I had lost all confidence in him at that point. I let them finish up the work at that house, went to their office to pay what I owed, and politely fired them. 2). (Warp ahead a few days) The people living in that house (I just own it) waited a full week for the grout to dry before using that repaired shower. Upon first use of the shower, the formerly free-flowing and working drain only let water out very slowly. Long story short, the Chesterfield Tile workers had dropped, or maybe swept, some grout, tile fragments or other debris into the open shower drain, which almost completely clogged it. That cost $412.94 to fix (replace clogged pipes/trap). I have the original clogged parts and pictures of what the plumber found, should the company make the mistake of challenging me, or we end up in court for some reason. Like I mentioned earlier, I had fired them earlier, and am done with the company forever - which is a shame, because I really need a good tile contractor.