Custom Specialties Group

Absolute worst experience of my new home warranty experience. This company is awful. I have had a total of 6 scheduled appointments and every single one the rep showed up without parts that were special ordered for the problem. They constantly scheduled appointments wrong or the rep would show up outside of the window promised. I paid extra for them to seal my garage. The garage is not sealed at either corner, on the top or the bottom. It is an absolute joke and the biggest waste of money. The rep also left HUGE shards of sharp metal in my garage, in my landscaping and in my driveway. So dangerous! I called to inform them that the garage was not sealed properly and never heard back. I called again a week later and they are refusing to come out again or to refund me. I have now gotten the builder involved. Brandon and Crystal have been my main points of contact and have not been fair, reasonable or helpful in resolving ALL of the issues I have had with their services for the past 10 months. They both turn the issues on the homeowner and the builder when they are the only issue.