StoneRidge Heating & Cooling

Don't even get me started with this company. 1st. Install a brand new AC unit can't install new thermostat or doesn't know how too. Whichever one. 2nd AC not working correctly month one. Call him out, puts refrigerant in. Compressor starts making weird noise. He tells me to check breaker. 2nd month AC still not working correctly call he tells me to check filters and condensation line. Mind you he knows the compressor is making a weird noise that hasn't gone away still. 3rd month call a different company to look at it. And the AC is completely installed incorrectly and almost blew the techs gauges up because it was 2 pounds overcharged. And on top of that the coil in the house isn't rated for the new AC. Which this guy new and just left it the way without giving a quote and now is blaming me and wants to be an ass over tech because I'm pissed Pay the extra money and go somewhere else. I'm filing a complain with the BBB and also going to see if he's even licensed because I have to get a 5500 job completely redone because it wasn't done right

In July 2023 I had guests staying in my home for a weekend and the a/c unit went out in one of the bedrooms. I live out of state so I submitted a service request through AHS. Wow! The appointment was scheduled for two days later and technician arrived on time. I had five a/c units and, working with AHS, he was able to service the three that needed the most attention and they also needed freon added. He stayed on site and completed all three a/c units. I still have to have two more a/c units serviced this year and StoneRidge is my go-to company. The HVAC company that came out last year only wanted to stick me for a full replacement of all five units. StoneRidge tech told me that the units still had more service time in them before I have to do that. Thank you StoneRidge!

TL;DR: I will not go back to this company for service due to lack of integrity, dishonesty and poor workmanship. The bottom line is one of two things: 1. The StoneRidge employee (or owner, I don't know) was too lazy or apathetic to do his work properly. 2. He just did NOT do the work he charged me for. __________________________________ I have American Home Shield (AHS), which helps a ton for this stuff. We contact AHS since we'd been dealing with hot temps in our house and poorly functioning AC. They set up a company (StoneRidge Heading and Cooling). They give 48 hours for the company to reach out. No one did. I called AHS after 48 hours who then contacted the company. They said, "StoneRidge will contact you shortly". I get a call shortly after saying, "I'm in town, I can come by soon". Sure, fine okay. I'm glad it's getting dealt with, even though it took a return call to AHS to get this going. The first statement when the guy arrived to assess my AC function was that "it feels pretty cool in here to me", with a tone of inquiring questioning why he even came. I asked what he needed to see and where he needed to go in the house. I'm not a 'handy' person, so to speak. I work with people, not things. He had no interested in seeing the thermostat, assessing the vents, temperature differentials inside the house, the furnace area nothing. He said "I just need to see the AC unit". The first thing he did was criticize me for not having sprayed down the outside of the AC unit, as it had a cotton-like coating on it, which is from the local trees. I did not know this was necessary. He stated that "this is probably the problem". Well, the issue is that my AC worked perfectly fine until days prior and the AC had this stuff around it for a while. He then opened up the AC unit, commented on the new hardware inside (we had the pump or motor or something replaced earlier in the year). He checked the coolant level, said it was low (after spouting off numbers, which I don't understand). He showed me the gauge, pointed to where it "should be", pointed to where the arrow was currently, and said it needs to be refilled. He said to me, "I'm not the kind of person that expects you to take my word for it. I like to explain things to clients." He proceeds to point to a label on the AC unit with numerous numbers, starting rhyming something off about them, which I didn't understand, and said, "this is probably your problem". He said, "I'm not sure how much this thing will take, but its usually about $100/lb. I can go ahead and refill it for you right now." My response was, "of course". In my mind, I was thinking, "isn't that why you're here?" He looks at me. He says, "do you want me to do it?" I said, "Yes". He then pulls out a piece of paper that looks like an invoice kinda thing, and starts telling me the AHS only covers $10 a lb and I'm responsible for the rest. So I can just charge you right now, and I'll take the $10 off per lb and I'll just fill it now and be done." I kind of looked at him and said, "why can't you just fill it, submit claim to AHS and then complete it that way" (which is how things are SUPPOSED to be handled with AHS). He said, "fine we can do it that way, but I won't fill it today in that case, and you'll have to wait for the invoice and for me to come back another time". He pulled out his calculator, punched in a bunch of numbers, and shows me that I owe him >$400, which includes an egregious % on top for using the square on his phone. I told him, that this was not how companies do business around here and it seems sketchy. He argued with me and said, "no one around here would provide the service and not take payment ahead of time". He continued to argue with me on this point, even though, again, its how AHS functions. I also asked how he knows how many pounds of coolant to charge me for if he doesn't know how much the unit would take and despite the fact that he stated earlier that he doesn't know that until he does it. His response? "because I know". This guy is full of it, because I've had my water heater replaced, an electric board unit in my furnace replaced, whatever that pump/motor thing was in my AC replaced months earlier, and a couple other plumbing issues addressed, all of which were dealt with appropriately through AHS and all went smooth. This felt very sketchy to me, all together, but we also did not want to deal with an overheated house for another day in >100*F weather - this is the position he played here, "do it my way or wait until its convenient for me". I paid the $440 bill. Fast forward a week later, the problem still isn't resolved. The house is getting >80* and we have our thermostat set to 74* and we've never had this issue in past years. We open a new ticket with AHS for the same problem. AHS allows 48 hours once a company is assigned for them to contact you. I called after 48 hours as we didn't here from these people. The AHS agent contacted the company and whoever they talked to said, "yeah, we have an appointment scheduled and I'm going by tomorrow." This was a Thursday, and StoneRidge was referring to the Friday (Apr 4th). I told AHS that that was indeed not the case and no one contacted me. I had been waiting all day. They said that they can't do anything about this since the company said it was scheduled. I had obligations on the Friday, which I opted not to keep since I needed the AC addressed. Well, rest assured by 3 PM I heard nothing from StoneRidge. I got the phone number from AHS, called directly, and got a non-specific voicemailbox that was full and couldn't take any more messages (I wonder why?) I couldn't wait any longer, so I called AHS, told them to cancel, and we opened a new service ticket (and paid another $100 fee) just so we could get someone competent and respectable to come out. Well, <48 hours later, I get a call from the new company, friendly, wanting to help, come RIGHT out to the house. Within 45 minutes, they had been to most of my vents, down to my furnace room and confirmed there were some issues with the AC. He went out to the AC unit to investigate further. Ironically he found the coolant was LOW, yet again, about a week and a half after StoneRidge had been out and charge me over $400 to 'fix the problem'. They did not. The new company's assessment was that I likely need a new unit. He submitted the paperwork and work order for a unit replacement, smooth as butter and not a single bit of arrogance or entitlement. The bottom line is one of two things: 1. The StoneRidge employee (or owner, I don't know) was too lazy or apathetic to put the work in to further assess WHY the coolant was low. 2. He just did NOT put the coolant in at all. Either option suggests StoneRidge does poor work, cares only about money, and lacks integrity in the job.