A Better Chimney

The repair on the chimney the mortar and brick looks like children did it. And they got wet mortar all over the shingles. he did not rebuild my crown as he said on the ticket and circled with a 10 year warranty therefore his crown seal kept failing. The second time it did it and I sent him a picture when we spoke on the phone he cussed at me GD me and use the f word and said why don't I give you your money back and get you get someone else out there and I said great but that didn't happen he came and repaired it again. of course we both did was going to fail because it just kept doing it over and over his crown rebuild and crown seal were warranted for 10 years and he circled that on the receipt. Now he won't honor his warranty and do anything to fix the problem that he created by not rebuilding the crown I had to spend another $750 to have American chimney and Norman come and take the old crown off and put a new crown on in a crown seal. And already paid Toby 1165 of which $750 was for the crown that I had to have redone and pay for again and he will not communicate with me. I want my money back Toby. A better chimney should be a worse chimney

Well Toby repaired my chimney rebuilt the top five layers and put a new crown seal on in June of 2019. The crown seal has a 10-year warranty and he circled that on the receipt and initialed it and gave me the pamphlet with a 10-year warranty. Well it failed immediately, MEANING IT JUST CRACKED AND PEELED UP TOWARDS THE SKY YOU COULD SEE IT FROM THE GROUND WELL HE CAME AND FIXED IT NICELY AND WILLINGLY THE FIRST TIME IT DID IT AGAIN A FEW MONTHS LATER OF WHICH I HAVE PICTURES AND DOCUMENTED ALL OF THIS IN MY COMMUNICATIONS WITH HIM THE SECOND TIME TOBY THREW A FIT AND USED CUSS WORDS AT ME AND JUST SAID LET ME REFUND YOUR MONEY HOW MANY TIMES HAVE I BEEN OUT THERE WELL I REMINDED HIM THIS IS JUST A SECOND SO HE CAME AND REPAIRED IT IT FAILED AGAIN AND IT TOOK ME FOREVER TO GET HIM OUT AND NOW IT IS PEELED UP AND CRACKED TOWARDS THE SKY AGAIN LEAVING MY CHIMNEY VULNERABLE TO WATER INTRUSION AND HE REFUSES TO COME OUT AND DO ANYTHING ABOUT IT. HE WOULD NOT EVEN COMMUNICATE WITH ME HE JUST SENT ME A TEXT DO WHAT YOU HAVE TO DO AND I HAVE A 10-YEAR WARRANTY THAT IS INITIAL BY HIM ON HIS RECEIPT AND HIS ATTITUDE IS NOT PROPER FOR A BUSINESSMAN I WOULDN'T USING ALL THESE PICTURES ON THERE OF HIS CROWN REPAIRS IF HE USED THE SAME PRODUCT THEY'RE GOING TO BE IN THE SAME SHAPE AS ME SO DON'T USE A1 BETTER CHIMNEY OWNED BY TOBY BUSTER BECAUSE HE'S A HOT HEAD AND HE WON'T STAND UP TO HIS WARRANTY

Great company. Both Derek and Toby have worked on my fireplace/chimney. Both are prompt, efficient and friendly. I needed a repair estimate, and the estimate was included in the cost of cleaning. Outstanding.